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On the Spot: TripAdvisor vs. the hotel
The Los Angeles Times
July 3, 2010

Question: I recently found a notice on TripAdvisor about the hotel I manage that said TripAdvisor thinks “individuals or entities associated with or having an interest in this property may have interfered with traveler reviews and/or the popularity index for this property.” Now I’ve received an e-mail that says this is a violation of TripAdvisor policy and in some places a violation of federal law. Neither my staff nor I did anything wrong. Now what?