Hi Kody,
Thanks for writing the review. I am a little confused as our phone conversation was completely different from what you have stated here. I feel I need to clarify a few points.
One – You trashed your room to a point where it was unsellable for 72 hours.
Two – You did not “spill”, you poured sweet and sour sauce / syrup all over the couch.
Three – You did not take responsibility / admit / own up for any of the damages and just left the property without checking out.
Four – When you called to discuss the charge for the damages, you raved about how many times you have come to our property over the years and hoped to come back.
Five – At no point did I say “I can charge your credit card whatever I want”. I informed you that a $150 pre-authorization on your credit card does not cover any and all damages to the room. As with most hotels, we use the credit card left on file at check in to recover any extraordinary financial losses should a guest decide to destroy our property.
Please be aware for your future travels that it is an industry standard to charge the guest the replacement value of items that they decide to maliciously destroy. The couch you decided to ruin was 8 months old. It was purchased (and now replaced) for $650. The sofa was in excellent shape until you decided in would be acceptable to pour a condiment all over it. Our charging $300 is extremely reasonable. For any guests that wonder why we require a credit card and photo i.d. for all our guests at check in, this is a perfect example.

Dear Valued Guest, I am so pleased to read that you had a very enjoyable stay with us here in Banff, and that you enjoyed the amenities and wonderful staff that Tunnel Mountain Resort has to offer. Thank you for your feedback, we look forward to your return.