Thank you very much for taking time to comment on your hotel stay. I am disappointed to hear you did not enjoy your stay.
As Vancouver has reached the very cold temperature of -5 this week, we did turn the heat up in the rooms as we were afraid guests would be cold upon arrival. Each room has its own heat control panel so guests can adjust the temperature to their own comfort level.

All of our rooms offer a selection of different views and each room varies in size. For guests looking for larger rooms with views, we offer Superior and Executive Suites. All rooms are also equipped with a luggage rack for guest’s convenience.

The omelet which the guest refers to is a Malay Shrimp Omelet - this omelet comes with winter green and a fried jasmine rice cake instead of toast. Guest may choose to substitute the rice cake for toast for no charge or a side order of toast can also be ordered.

We do appreciate guests taking the time to comment on their hotel experience as it gives us an opportunity to improve and learn. Thank you again for your feedback.