Dear Guest,
Thank you for sharing your feedback on TripAdvisor on your recent stay at Town Hall Hotel & Apartments. It is great to know that you thought the hotel is an oasis in London and that you found it easy to travel from it. It is nice to know that the apartment were you stayed was the perfect arrangement for you and your family. It is always great to hear that all our staff provided you with good level of customer service but it is a pity to hear that the kids did not find the selection of food appealing to them. Please accept my sincere apologies for any inconvenience caused in this occasion. Should decide to return in the future please feel free to contact our concierge desk, which will be more than happy to run down the road to get more suitable kids food from the nearby eateries. Glad to hear that you personally loved Nuno Mendes’s cuisine at the Corner Room and Viajante Restaurants, although you felt the size of food served at the Corner Room could have been bigger. (Please note that I will of course forward your comment to Nuno himself today). I am pleased to know that all in all, it was a very positive experience for you and your family and that you appreciated the complimentary upgrade and discount offer to all our in-house guest dining at the Viajante Restaurant. I will share your kind feedback with all the team here and should you decide to return to the hotel in the near future, please do not hesitate to contact me directly and I will be more than happy to assist you personally. Many thanks and kind regards, Sandro Desole

Dear Guest,
Thank you for your kind feedback and for your repeated visits to the Town Hall Hotel & Apartments. It is nice to know that you were warmly welcomed by Andrea and Jashwant took good care of your check-in and personally looked after you. It is great to know that you and your family enjoyed your stay with us and that the kids loved spending time in the pool. I am please to know that all our staff has shown their highest level of customer service and I can confirm that Natasha, Eva, Andrea & Jashwant are very proud of seeing their name mentioned on your feedback as it is Catherine and the Bar Manager. I am pleased to know that every effort was made to make you feel as if you were at your own home and it is of course very satisfying to know that you very much appreciated it. Needless to say that we will be looking forward to welcome you back at the Town Hall Hotel and I can confirm that your feedback will be shared with all the team here. Should you required any further assistance, please do not hesitate to contact me and I will be more than happy to assist you directly. Many thanks and kind regards, Sandro Desole

Dear Guest,
Thank you for your kind feedback on your visit to the Town Hall Hotel & Apartments. It is nice to know that you had a pleasant experience while staying with us and it is an honour to learn that you have already made plans to return this year in May. I am pleased to hear that you like the style of our apartments and glad to know that the staff was eager to offer their help, in particular Zsolt, which is of course very proud to see his name mentioned on your feedback. Thank you for choosing the Town Hall Hotel for your stay in London I can confirm that your feedback has been shared with all the team here. Should you required any further assistance, please do not hesitate to contact me and I will be more than happy to assist you directly. Many thanks and kind regards, Sandro Desole

Dear Guest,
Thank you for your kind feedback on your visit to the Town Hall Hotel & Apartments. It is nice to know that your family thought of the THH to be the right place to celebrate your 65th birthday anniversary and that it proved to be correct. I am please to know that you enjoyed your stay with us and that you liked the hotel renovation and that you received a first class attention from the staff, eager to offer their help with a polite approach to service. Thank you for mentioning all the little extra we offer to our guest and thank you for choosing the Town Hall Hotel for your stay in London. I can confirm that your feedback has been shared with all the team here. Should you required any further assistance, please do not hesitate to contact me and I will be more than happy to assist you directly. Many thanks and kind regards, Sandro Desole