Dear Mr. Papadi,

Thank you for choosing Four Seasons Hotel London at Park Lane for your recent London visit and for taking the time to share your feedback with us on Trip Advisor.

While we are delighted you found the sleep quality, cleanliness and service from the team to be particularly pleasing, I was most concerned to hear of your disappointment with the size of your room, your room rate and the location of the hotel.

You are quite accurate about our location, our hotel is located on Hamilton Place, which is a quiet street off Park Lane. When we re-opened we were able to re-name our hotel Four Seasons Hotel London at Park Lane enabling our sister hotel to identify itself clearly as Four Seasons Hotel at Canary Wharf, I am sorry if this misled you as to our location in any way. Our room sizes do vary, as do our rates, which vary seasonally, clearly we failed to meet your expectations in terms of value and for this we sincerely apologise.

I would be delighted to speak with you personally should there be anything I can help with, or if I can assist with making any future reservations.

Sincerely,

Annabel Shaw
Hotel Manager