Dear Sirs,

In reply to your review on 24th Oct, 2011, we apologise if our rooms were not to your taste. I believe it is difficult to please all the customers all the time. Although this may be the case in this circumstance. We personally try very hard to be polite and friendly as a small quaint traditional Irish hotel. Makeover is a important part of our strategy ever year and we do most of this over the winter period.
Regarding the heating it is controlled by a time clock and can be overridden and switched on and off as requested or when temperatures suddenly drop. This is all part of our eco friendly methods to sustain good green principles preventing global climate changes. We would however like a perfect ecological management system but financial constraints prefers us to do so on a small budget.

I appreciate your advice and any order of your critic observance will help us to even strive harder to please our customers always.

Thanking you,
sincerely
Gerry Vaughan
Proprietor

Dear Sirs,
Thank you for your review, but we consider you remarks about our rooms a little extreme. I would like to firstly correct your comments about “ no money being spent on upgrading the Hotel”. We have had an upgrade plan every year since 1992 although it has been slow it has been within the constraints of affordability and not contentious to the point of indulging ourselves in a NAMA situation. The general design of our establishment lends itself to a 1960’s or 70’s style and has been maintained with renewed furniture and fittings of this nature.
Regarding your mention of the eggs at breakfast, we do not cooke eggs in the microwave and cracked cups are not the order of our service provision.
I appreciate your advice and any order of your critic observance will help us to even strive harder to please our customers always.

Sincerely
Gerry Vaughan
Proprietor