We thank these ladies for their review and we are happy to learn that overall they have enjoyed their stay with us. At the same time we are sorry to learn that they did not like one of the rooms they were accomodated in. As our hotel is located in an ancient building (originally built 500 / 600 years ago), rooms are practically all different one to each other, eventhough facilities and decor are very similar.
As I have already said more and more times in past replies to other reviews, it is always too late to solve problems if we are not told about them - as these ladies stayed with us for three nights, they could have mentioned the issue and we could have shown them some other rooms, if not immediately maybe the following day.
BTW, the a/c works perfectly in room 18 - it was just a problem with the remote control and was put right straight away once we realized it.
Anyhow, we are happy to learn that they have found our accomodation good value for money and they enjoyed our family - we would also like to take this opportunity for thanking all guests who find the time to post so nice reviews on Tripadvisor about our small and family managed hotel. They are a great help to us !!
Paolo Lombardi - Manager