라빈드라 비치 리조트 & 스파의 Tangbholbhisuthi님(Manager)께서 이 리뷰에 답변을 하였습니다.
2012/02/14
Dear umeshot,
Greeting from Ravindra Pattaya!
I cannot thank you enough for your kind comments on Tripadvisor with regards to your recent stay at the Ravindra Beach Resort & Spa Pattaya
We are happy to read that you have generally enjoyed your stay with us. With reference to your comment on the service which you mentioned at reception has been addressed and we are in the process of positioning more-qualified associates at our front gate to be able to politely and effectively handle the requests of our visitors. Your sense of frustration is understandable, the free internet facilities, we would like to inform that this project is currently under discussion and hopefully that we could in the near future finalize the matter which will prompt the implementation soon. In the mean time, you may contact our reception for WiFi internet with reasonable price.
If you have further suggestions as to how we may be able to improve our offer I would be very pleased to hear your comments.
We truly hope to welcome you back in the not so distant future. Please do not hesitate to contact me should you require any assistance with your reservation.
Yours sincerely,
Yossaphon Tangbholbhisuthi Resident Manager
이 답변은 트립어드바이저 LCC의 의견이 아닌 시설 담당자의 주관적인 의견입니다.
whitebobo
요하네스버그, 남아프리카 공화국
시니어 리뷰어
21 건의 리뷰
7 도시에 대한 리뷰
10명이 도움을 받았습니다.
“Nice enough resort”
2012/02/01에 리뷰하였습니다.
2012년 1월, 커플 여행을 하였습니다.
가격
위치
침대의 퀄리티
객실
청결도
서비스
이 리뷰가 도움이 되었나요?네
이 리뷰 내용에 문제가 있나요?
이 리뷰는 트립어드바이저 LCC의 의견이 아닌 트립어드바이저 회원의 주관적인 의견입니다.
라빈드라 비치 리조트 & 스파의 Tangbholbhisuthi님(Manager)께서 이 리뷰에 답변을 하였습니다.
2012/02/05
Dear white bobo
Warm greetings from The Ravindra Beach Resort Pattaya!!
Thank you for sharing your recent experience with us on TripAdvisor.
I am happy to learn that you enjoyed our swimming pools, room and that our staff took care of you very well. Immediately after reviewing your comments about our staffs’ competency and having a below average room that smelled a little of urine, I plan to further review and discuss with my team on how to take our service to the next level. I have taken note of your feedback regarding our pool towels , You are misunderstood regarding the mention of “Simple things like the use of the pool table are not included in the room price You will be charged 500 baht if you lose your card for redeeming beach towels “actually is a pool towel that we need to control since so many towels get lost by guests who do not return them , The cocktails poolside are 220 baht this is double portion fill in a whole pineapple, The resort offers paid WiFi internet access connection in the hotel. I assure you that our WiFi rate is one of the lowest offered at any similar category hotel on the area, Our prices per night are extremely competitive given the standard of accommodation and quality of property also our Spa. Your feedback is very much appreciated in order for us to review our products and services so that the next time you stay with us, we will be able to provide you with a distinctive and enriching experience.
Please do not hesitate to contact us directly when your travel plans bring you back to Pattaya and The Ravindra, I will personally take care of the arrangement to ensure your next experience with us is perfect one.
Warmest regards from Pattaya
Yossaphon Tangbholbhisuthi Resident Manager
이 답변은 트립어드바이저 LCC의 의견이 아닌 시설 담당자의 주관적인 의견입니다.
BabarDhaka
다카, 방글라데시
시니어 리뷰어
6 건의 리뷰
6 도시에 대한 리뷰
1명이 도움을 받았습니다.
“The tenth Wonder”
2012/01/21에 리뷰하였습니다.
1
명의 유저가 이 리뷰가 도움이 되었다고 평가하였습니다.
2011년 12월, 비지니스 여행을 하였습니다.
가격
위치
침대의 퀄리티
객실
청결도
서비스
이 리뷰가 도움이 되었나요?네
이 리뷰 내용에 문제가 있나요?
이 리뷰는 트립어드바이저 LCC의 의견이 아닌 트립어드바이저 회원의 주관적인 의견입니다.
라빈드라 비치 리조트 & 스파의 Tangbholbhisuthi님(Manager)께서 이 리뷰에 답변을 하였습니다.
2012/01/25
Dear BabarDhaka,
Thank you for taking the time to post your latest review, I was delighted to read that you enjoyed your stay with us and was pleased to read that you enjoyed our friendly staff and service as well as our facilities. I look forward to welcoming you back to the Ravindra resort Pattaya. .
Sincere regards,
Yossaphon Tangbholbhisuthi Resident Manager
이 답변은 트립어드바이저 LCC의 의견이 아닌 시설 담당자의 주관적인 의견입니다.
Alexa S
뉴델리, 인도
리뷰어
3 건의 리뷰
3 도시에 대한 리뷰
4명이 도움을 받았습니다.
“Overpriced, poor service”
2012/01/04에 리뷰하였습니다.
2011년 12월, 가족 여행을 하였습니다.
가격
위치
침대의 퀄리티
객실
청결도
서비스
이 리뷰가 도움이 되었나요?네
이 리뷰 내용에 문제가 있나요?
이 리뷰는 트립어드바이저 LCC의 의견이 아닌 트립어드바이저 회원의 주관적인 의견입니다.
라빈드라 비치 리조트 & 스파의 Tangbholbhisuthi님(Manager)께서 이 리뷰에 답변을 하였습니다.
2012/01/18
Dear Alexa S,
We appreciated your time in giving us the feedback, however, if you can exactly explained to us in details and describe your means of the "poor service". And also your means of over pricing so that I can personally look into this matter.
In regarding to the English language, we have implemented an ongoing English course within the Hotel recently in which many returned guest has found an improvement, but I'm sure you know already that English is not our first language.
Thank you for your commented and I will look into this matter in details; your commented is highly appreciated.
With best regards,
Yossaphon Tangbholbhisuthi Resident Manager
이 답변은 트립어드바이저 LCC의 의견이 아닌 시설 담당자의 주관적인 의견입니다.
JABID
DHAKA, BANGLADESH
시니어 리뷰어
6 건의 리뷰
4 도시에 대한 리뷰
4명이 도움을 받았습니다.
“Warm hospitality, reasonable price with adequate amenities”
2011/12/31에 리뷰하였습니다.
숙박시기:2011년 8월
가격
위치
객실
청결도
서비스
이 리뷰가 도움이 되었나요?네
이 리뷰 내용에 문제가 있나요?
이 리뷰는 트립어드바이저 LCC의 의견이 아닌 트립어드바이저 회원의 주관적인 의견입니다.
라빈드라 비치 리조트 & 스파의 Tangbholbhisuthi님(Manager)께서 이 리뷰에 답변을 하였습니다.
2012/01/15
Dear JABID.
We highly appreciate you taking the time to post your comments and we thank you for you feedback. We are extremely pleased to hear that you had a wonderful stay with us at Ravindra Beach Resort & Spa Pattaya. It was nice to hear that you enjoyed the service amongst other facilities at the resort. We will share these comments with our staff; they work exceptionally hard to make every guest feel special. Regarding the distance from down town and beach road, we provide the golf carte free of charge for our hotel guest to the main road front of the hotel and a resort shuttle bus into the town centre. The journey would take approximately 15 minutes and is priced at a very reasonable 80 Baht per person, per way.
We thank you very much for staying with us and hope to see you soon for your next stay in Pattaya.