Thank you for taking the time to provide feedback regarding your experience at Establishment. I am extremely disappointed to learn that your experience with us did not meet your expectations.

We are in a City environment that presents challenges when dealing with neighbouring properties that produce waste. Your feedback will however be utilised to tackle the issue and help prevent any future reoccurrence.

With regards to the mattress, it is being addressed as we speak and we will shortly have a replacement. It is unfortunate that we did not have another room to accommodate a transfer on the night to address the issue at hand. Please accept our sincere apologies. I would like to be able to make it up to you if you could please contact the Establishment Hotel directly with details of your original booking.

Kind regards,
Danielle De Veaux
Front Office Manager, Establishment Hotel.