Dear Pearl-Travellers,

Thank you for taking the time to provide such constructive feedback. I would firstly like to say how happy I was to hear that you loved the wonderful Art Series Bedding and our fantastic location on the edge of the CBD.

With regards to the your shower issues I would like to apologise for any inconvenience caused. If you could please contact me via email at ben_may@artserieshotels.com.au, we would love to find out the room number that you stayed in, so that this issue can be fixed for our future guests.

We have received several comments on the internet lately and I can assure you that we are looking at different options for our guests.

At The Blackman we try to acknowledge all guests, and it appears that we slipped up during your stay. With our long term guests we will usually contact them after seven nights, however after reading your comments we will be looking at making it five night instead.

Thank you once again for this feedback, we will discussing your concerns at our next team meeting as we are constantly striving to improve this already fabulous hotel.

Kind Regards,
Ben May, Guest Experience Manager