Thank you for taking the time to review our hotel. We are disappointed that you did not feel that you received value during your winter stay. Our hotel consistently has special offers and discounted rates throughout the year. We would encourage you to speak directly with our on-site reservations team to get the best rate and room to suit your requirements.

With regards to our pool; this facility is an indoor pool with an exposed side. It is heated to 26 degrees, however during winter the cool breeze can make things a little colder once you get out. Although we do charge for the use of internet in our suites, we do offer free WiFi within our lobby and restaurant.

Thank you for mentioning the service at the hotel. We pride ourselves on providing a unique style of service that aids the experience of our guests.

Wow what a review, it seems like you had an amazing experience at The Olsen and in Melbourne. Your recommendation about the Deluxe Studio is a good one for those who require just that bit more space. I'm glad to read you enjoyed the beds. We did spent a lot of time testing these before the hotel was opened, to ensure we had the most comfortable possible. The art is the star of the show and really adds some colour and life to the hallways. It was great to read your appreciation for this. Thank you for your review, we look forward to welcoming you back again soon.

Thank you for your review. Although short, it sums everything up very nicely. We are pleased you had a great experience, and we look forward to welcoming you back again soon.

Thank you for taking the time to offer us your feedback, it appears that overall your experience at the hotel and in Melbourne was a pleasant one. I would like to apologise for the confusion that you experienced with the free WiFi, and would like to say sorry if you felt misled. The hotel does offer free WiFi within the restaurant and in our lobby area. In this case, unfortunately it appears that you have spoken to a staff member who was not fully aware of this service. After receiving you hotel survey, we have refunded you for this charging error, and have addressed your concerns in more detail within the response. Thank you for alerting us to this issue, we have spoken to all of our staff to ensure that this confusion does not repeat itself. We look forward to welcoming you back to Melbourne and The Olsen Hotel.