클라리온 스위트 게이트웨이의 Clarion Gateway님(General Manager)께서 이 리뷰에 답변을 하였습니다.
2012/02/21
Dear valued guest, Thank you for choosing to stay at the Clarion Suites Gateway, we appreciate that you have taken the time to write this review. We are disappointed to hear that your visit did not reach full expectations on this occasion.
The quality of service provided at the Clarion Suites Gateway is the utmost importance to us and I would like to assure you that we will ensure your feedback is addressed earnestly with our housekeeping team.
In the event that your travel schedule does bring you back to Melbourne, I would be delighted if you would contact us at info@clarionsuitesgateway.com.au, so that we may have an opportunity in restoring your confidence in our hotel and services.
Regrettably we do not have your contact details as we would like to extend to you a return welcome.
Thank you for your recommendation; it is always a delight to read such positive feedback. We appreciate you taking the time to post your review and looking forward to see you again on your next visit to Melbourne.
Thank you for taking the time to provide us with your feedback, we are delighted that you enjoyed your stay and we look forward to seeing you return in the near future.
Kind regards, Kyan May - Executive Office
이 답변은 트립어드바이저 LCC의 의견이 아닌 시설 담당자의 주관적인 의견입니다.
Worshott
Adelaide
2 건의 리뷰
“Another outstanding experience at the Clarion Suites Gateway”
2012/02/01에 리뷰하였습니다.
2011년 12월, 가족 여행을 하였습니다.
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이 리뷰는 트립어드바이저 LCC의 의견이 아닌 트립어드바이저 회원의 주관적인 의견입니다.
클라리온 스위트 게이트웨이의 Clarion Gateway님(General Manager)께서 이 리뷰에 답변을 하였습니다.
2012/02/06
Dear Mr Worshott,
Thank you so much for staying with us once again, it is very much appreciated.
You are very kind with your comments, it gives us utmost pleasure that you continue to enjoy your time with us, as this is our very purpose. Your feedback allows us to create a level of engagement so that we are in a position to enhance your stay; we are very much focused in being of service to you and your family.
Thank you for taking your time to review our hotel. We are happy to hear that you enjoyed our strategic location, comfortable bed and we must agree that our view from the rooms is one of the best in Melbourne. We regret to hear that the breakfast options were not to the standards you’d expect and we are already planning a concept of design of our next refurbishment program that will address some of the concerns raised in your review. Hope to see you in Melbourne again!