Hi LizF_NZ, Many thanks for your recent feedback on Tripadvisor. We are so pleased you have enjoyed your time staying in our hotel, in particular the size of the rooms and the location on Cuba Street. We are looking forward to you staying with us again in May!
Many thanks - Ania Truman, Sales and Marketing Manager.

Hi Nikki L
Thank you for taking the time to tell us about your experience at the CQ Hotels Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
It is very unfortunate to read that you experienced a disappointing level of service from the Reception team. We endeavour to provide an excellent customer experience for every guest and in this instance it seems not to have been the case.
Your feedback has been forwarded to the Front Office Manager and her team highlighting them the importance of high level of customer service and the need to minimize the possibility of this happening in the future.
Once again, I appreciate you sharing your concerns and am looking forward to welcoming you again in the near future.

Sincerely,

Olivier Lacoua
General Manager

Hi Hixie 754

Thank you for taking the time to tell us about your experience at the CQ Hotels Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
I am disappointed that our reception team did not meet the required standard; your comment has been forwarded to the Front Office Manager and her team. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
I have also taken careful note of your comments in regards to the air conditioning and the hotel showers facilities; your comment will help us to develop new project plan which will ensure that our product remains at a consistent high standard. Thank you for bringing this to my attention.
Once again, I appreciate you sharing your concerns and am looking forward to welcoming you again in the near future.

Sincerely,

Olivier Lacoua
General Manager

Hi DaisySelbourne, thanks very much for taking the time to write a review on Tripadvisor about your stay at CQ Quality Hotel Wellington. Cuba Street is so vibrant isn't it! We love being located here with a melting pot of great cafes, restaurants and shops right at our doorstep! Our sincerest apologies about the showers, your feedback is invaluable to us and will help us develop a refurbishment plan which will ensure that our hotel remains at a consistent high standard.
Thanks again and we look forward to seeing again in the near future!
Kind regards,
Ania Truman
Sales and Marketing Manager