토파즈 호텔 - 킴턴 호텔의 TopazHotelGM님(General Manager)께서 이 리뷰에 답변을 하였습니다.
2012/02/24
Dear Drew W,
Thanks for the recommendation here on Tripadvisor! We really appreciate your feedback and support.
Sincerely,
Donte
General Manager
이 답변은 트립어드바이저 LCC의 의견이 아닌 시설 담당자의 주관적인 의견입니다.
Victor F
Houston, Texas, United States
1 건의 리뷰
“Best hotel experience ever!”
2012/02/03에 리뷰하였습니다.
룸 팁: Rooms on the street side have a nicer view, and they are NOT noisy.
룸 팁 더보기
2012년 1월, 비지니스 여행을 하였습니다.
가격
위치
침대의 퀄리티
객실
청결도
서비스
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이 리뷰는 트립어드바이저 LCC의 의견이 아닌 트립어드바이저 회원의 주관적인 의견입니다.
토파즈 호텔 - 킴턴 호텔의 TopazHotelGM님(General Manager)께서 이 리뷰에 답변을 하였습니다.
2012/02/24
Dear Victor F,
Thanks so much for sharing your feedback with fellow travelers here on Tripadvisor. "Best hotel experience ever!" is pretty high praise (which we will glady accept). I’ve always loved this location and our team works really hard at providing each of our guests with a warm, heartfelt service experience. It’s great to see that our guests are enjoying themselves here.
Thanks Again,
Donte
General Manager
이 답변은 트립어드바이저 LCC의 의견이 아닌 시설 담당자의 주관적인 의견입니다.
BooTheGroundhog
애틀랜타, 조지아
컨트리뷰터
15 건의 리뷰
11 도시에 대한 리뷰
19명이 도움을 받았습니다.
“Great location, but poor hotel”
2012/02/01에 리뷰하였습니다.
2
명의 유저가 이 리뷰가 도움이 되었다고 평가하였습니다.
2012년 2월, 비지니스 여행을 하였습니다.
가격
위치
침대의 퀄리티
객실
청결도
서비스
이 리뷰가 도움이 되었나요?네
이 리뷰 내용에 문제가 있나요?
BooTheGroundhog님의 워싱턴 DC 리뷰 더보기
이 리뷰는 트립어드바이저 LCC의 의견이 아닌 트립어드바이저 회원의 주관적인 의견입니다.
토파즈 호텔 - 킴턴 호텔의 TopazHotelGM님(General Manager)께서 이 리뷰에 답변을 하였습니다.
2012/02/10
Dear BooTheGroundhog,
Thank you for posting a review of your experience with us here on Tripadvisor.com. This one stings. There’s a lot to digest in here. So, I appreciate the candid and detailed feedback. I’m terribly sorry that your stay was not an outstanding one. The views on the back side of the building are not the most appealing. However, our guests typically enjoy the tree-lined N Street view as much as that of any downtown hotel. The dumpster should not be picked up prior to 7a on any day. I apologize for this disturbance and will contact our vendor. The vacant building at the end of the block isn’t the most savory. But, it does little in my opinion, to detract from the charm of N Street. The building was originally erected in 1954 and still retains some of the touches from way back when including the crown molding, which I really like, and the popcorn ceilings that were mentioned above. In lieu of having a fitness center the hotel features rooms with exercise equipment in them in addition to passes to the 6 level fitness facility at the end of the block. I play basketball there a couple of times weekly. But, they also have an Olympic-sized swimming pool, track, rock climbing, weights, racquetball, and tons of cardio equipment. With regards to our menu, I was disappointed to read that you weren’t interested in any of the items featured. There are 5 vegetarian options on the current room service menu and over 10 offered daily in the lounge. I’m sorry that you weren’t greeted and addressed as a doctor during your visit with us. This title was not reflected in the reservation which is where the disconnect occurred. However, I have reemphasized the need to pay close attention to these details with our team. They put everything they have into taking care of our guests. So when they don’t receive the information they need to provide an excellent service experience we take it very seriously. Sincerely,