Dear Drew W,

Thanks for the recommendation here on Tripadvisor! We really appreciate your feedback and support.

Sincerely,

Donte

General Manager

Dear Victor F,

Thanks so much for sharing your feedback with fellow travelers here on Tripadvisor. "Best hotel experience ever!" is pretty high praise (which we will glady accept). I’ve always loved this location and our team works really hard at providing each of our guests with a warm, heartfelt service experience. It’s great to see that our guests are enjoying themselves here.

Thanks Again,

Donte

General Manager

Dear BooTheGroundhog,

Thank you for posting a review of your experience with us here on Tripadvisor.com. This one stings. There’s a lot to digest in here. So, I appreciate the candid and detailed feedback. I’m terribly sorry that your stay was not an outstanding one.
The views on the back side of the building are not the most appealing. However, our guests typically enjoy the tree-lined N Street view as much as that of any downtown hotel. The dumpster should not be picked up prior to 7a on any day. I apologize for this disturbance and will contact our vendor. The vacant building at the end of the block isn’t the most savory. But, it does little in my opinion, to detract from the charm of N Street.
The building was originally erected in 1954 and still retains some of the touches from way back when including the crown molding, which I really like, and the popcorn ceilings that were mentioned above.
In lieu of having a fitness center the hotel features rooms with exercise equipment in them in addition to passes to the 6 level fitness facility at the end of the block. I play basketball there a couple of times weekly. But, they also have an Olympic-sized swimming pool, track, rock climbing, weights, racquetball, and tons of cardio equipment. With regards to our menu, I was disappointed to read that you weren’t interested in any of the items featured. There are 5 vegetarian options on the current room service menu and over 10 offered daily in the lounge.
I’m sorry that you weren’t greeted and addressed as a doctor during your visit with us. This title was not reflected in the reservation which is where the disconnect occurred. However, I have reemphasized the need to pay close attention to these details with our team. They put everything they have into taking care of our guests. So when they don’t receive the information they need to provide an excellent service experience we take it very seriously.
Sincerely,

Donte
General Manager