Dear kdhFrance,

Thank you for choosing to stay with us and for taking the time to leave your kind review of your stay on tripadvisor, both of which we sincerely appreciate.
I am pleased to read that you enjoyed your stay at our resort and I will be glad to share your compliments with all our associates, who will definitely feel proud to see their efforts being recognized.
With regards to the takeaway breakfast, please accept my sincere apologies for the mis-communication between our staff. There is no excuse and I assure you that appropriate corrective action will be taken to avoid recurrence.

Looking forward to welcome you back to Dusit Thani Pattaya again soon.

With kind regards

Neoh Kean Boon
Resident Manager

Dear RM14,

Thank you very much for your review, which will enable us to take direct steps for improvement particularly to the point highlighted by you. We will immediately work with our pest control to treat all our rooms and I sincerely hope for another opportunity to restore your confidence in the near future.

With kind regards

Neoh Kean Boon
Resident Manager

Dear Fay,

Thank you very much for your valuable feedback, which will enable us to take direct steps for improvement particularly in the areas highlighted, to ensure the delivery of our best services to always meet guest expectation. I sincerely apologize for the shortfalls and hope for another opportunity to serve you better in the near future.

With kind regards

Neoh Kean Boon
Resident Manager

Dear Kittayos,

Thank you very much for your constructive feedback & comments, It is always very important to us to ensure improvement in our service delivery. I have taken note of your comments and will definitely review it with our team on how we can improve further. There is no excuse and I apologise for the discomfort & annoyance caused. For your kind information, by end September, 2012 all our rooms would have gone through a refurbishment exercise. Our fresh water Chaba pool will also be upgraded by end June, 2012. Lagoon salt water pool overseeing Pattaya bay will be maintained the way it is.
Thank you again for the review and I sincerely appreciate your time.

Honestly hope this will not deter you from visiting us again. Looking forward to welcome you back to Dusit Thani Pattaya soon

With kind regards

Neoh Kean Boon
Resident Manager