Thank you so much for your positive feed back posted on Tripadvisor. We take great pride in our ability to make our guests feel safe and secured; it is our responsibility and duty. We were so happy serving you and, sure, we will be happier to serve you again, soon we hope.
Until we meet again, please accept our sincere regards and wishes.
Thank you
Kevin Brett
General Manager

Thank you for the nice comments and for your time posting them on Tripadvisor. It makes our day every time we receive such a comment and know that our guests are enjoying their stays with us and appreciating our efforts to make their time with us remarkable.
We look forward to serve you next time, until then please accept our sincere regards.
Thank you
Kevin Brett
General Manager

Thank you for selecting the Conrad for your recent stay in Cairo, and for your time posting your comments on Tripadvisor.

We would like to assure you that nothing was charged to your credit card before your arrival, and the credit card was to guarantee your reservation only. All charges were established at the hotel only after your arrival.

As for the delay in check in process, this was due to the high suite occupancy over New Year's Eve and New Year's Day. You arrived early as mentioned, and it took us some time to prepare a non smoking suite for you, please accept our apologies for any delay.

We very much appreciate your positive feedback on our hotel, services and staff, and it makes our efforts so much worthwhile, knowing they are indeed appreciated. We will share your praise with our team.

We look forward to serving you again in the future, until then please accept our sincere regards.

Thank you
Kevin Brett
General Manager