Thank you very much for taking the time for the review. We would like to apologize for the service that was not according to your standard, especially regarding the toiletries facilities. We are taking this feedback seriously to strive for an improvement that hopefully you will be able to experience on your next visit with us. In the meantime, please let us know if you have any other feedback as how to improve guests experience in Kemang Icon by Alila. Do drop us a line at pr at kemangicon.com We would be happy to hear from you.