Dear Guest;

First of all, we would like to thank you for your preference and also for sharing your comments with Tripadvisor visitors. It is very important for us your comment s and be sure that we are working in order to improove all our areas. It was a total pleasure for us to have you as a guest and we hope you can visit us again and enjoy one more time our service and facilities.

Kind regards;

Ingrid Medina Condori
Quality Assurance Manager

Dear Guest;


We remember this incident in March, and regret the harm caused to our guests by this unforeseen accident. The safety and security of our guests is always our first priority. All of the guests involved in this incident received immediate transfer to the local clinic accompanied by the hotel manager. The hotel paid for all treatment and care required. One guest had a pre-existing back condition that required a longer stay, and the hotel paid for her husband to fly to Lima and join her as our guest during her recovery. The remaining guests did not report any other medical problems during their stay, nor after their departure. The elevator was examined, repaired and re-inspected by our insurance company and local authorities before it was returned to service. I apologize for any impression we may have given of not caring, as this could not be further from the truth.





Sincerely,



Ingrid Medina

Quality Assurance Manager