Dear Mrs. crazyElMontreal,

Thank you very much for having taken the time to write this great review.

Our rooms have been recently renovated to assist our guests' needs and it was great to know that you enjoyed the room you stayed at. We took good care about every single detail to enchant you.

Our location is lovely and it is very handy indeed whether you are travelling on business or pleasure purposes. You can find anything you want all within walking distance as you said.

It will be a pleasure to welcome you at InterContinental São Paulo on your next trip and we are very proud to know that you would recommend our services.

With great enthusiasm our staff thank you, Mrs. crazyElMontreal, again for having chosen our hotel in São Paulo.

Our best regards,

InterContinental São Paulo Hotel

Dear Mr. MXvoyager1,

Thank you for choosing InterContinental São Paulo Hotel during your recent visit to Brazil and for having taken your time to write your review.

It is great that you enjoyed our facilities and the place where the hotel is.
Certainly you are in the best city area and hotels’ rates have gone upwards due to the Brazilian economy recovery and to the high demand we have had recently.

It is highly important for us to receive our guests’ comments due to the fact that it enables us to target problem areas and take necessary actions to ensure similar situations to be avoided in the future.

IHG and InterContinental São Paulo follow a strict compliance rule (Payment Card Industry) to protect personal information and ensure security when transactions are processed and it means that we are in accordance with the safety rules, management, politics, procedures, software safety and other protection measures required by the credit card administrators companies.

The credit card administrator was duly notified and we have checked all the terminals and no irregular situations were found. However we are aware and also we have already reinforced our safety procedures to avoid any possible drawbacks.

It is worth noting that so far we haven’t received any notifications from our guests regarding the same drawback and we have never been contacted.

We urgently ask you to get in touch with our management area for further handlings at renato.oliveira@ihgbrasil.com in order to check your case with the highest priority.

We appreciate the candid feedback we receive and welcome any opportunity to improve our services.

Kindest regards,
InterContinental São Paulo

Dear Mrs. viaggiaxpiacere,

Thank you for choosing InterContinental São Paulo during your recent visit to our city.

We would like to take this opportunity to thank you for having taken the time to share with us your experiences as a guest of our Hotel. It is only through your valuable comments that we can remain informed about our guests' needs and feelings.

We are very glad to know that you enjoyed our fabulous location and its charming surroundings, and that you appreciated the service and assistance provided by our staff during your check-in.

It will certainly be a pleasure to have you at our hotel on your next trip to São Paulo and we proudly inform that two people from our concierge team have been awarded with the renowned Les Clefs d'Or prize recognized by the crossed golden keys on the lapels of their uniform as a guarantee of top-notch service.

Our special amenities from L'Occitane en Provence - France were carefully chosen to provide an even better experience during your stay.

Once again, Mrs. viaggiaxpiacere, thank you very much for your candid feedback, and we do look forward to welcoming you back soon at InterContinental São Paulo.

Kindest regards,

InterContinental São Paulo Hotel

Mr. MassTraveler,

Thank you for choosing InterContinental São Paulo during your recent visit to our city.

We would like to take this opportunity to thank you for having taken the time to share with us your experiences as a guest of our Hotel. It is only through your valuable comments that we can remain informed about our guest’s needs and feelings.

We are very glad to know that you enjoyed our facilities and comfort, and that you appreciated the service and the assistance provided by our staff.

The hotel has been through some renovations and for the next year the hotel will provide some free internet bandwidth to our guests.

Once again, Mr. Mass Traveler, thank you very much for your candid feedback, and if your trips should bring you back to São Paulo we do look forward to welcoming you back soon at InterContinental São Paulo.

Kindest regards,
InterContinental São Paulo Hotel