Dear Mushroom24,

Thank you for your continued loyalty to our property and for taking the time to write about your experience. I am happy to know that you feel at home when staying with us during your travel. It is always nice to hear from a familiar face and we look forward to having you in the future.

Christian J. Riofrio
General Manager

Mr. Handel,

Thank you for all your positive feedback about your experience as a frequent guest. We truly appreciate your loyalty and I will pass your praises on to our front desk team. Thank you also for posting such helpful tips for our prospective guests. I look forward to welcoming you in person next time you stay with us!

Christian J. Riofrio
General Manager

Thank you for your lovely review of your stay at our property! We love receiving positive feedback about our excellent customer service and I will surely be passing these comments on to Daysi and the rest of the staff. I am also happy to see that we were to accomodate your transportation to the Port of Miami for your cruise the following day. We welcome you back again during any future visits to Miami.

Christian J. Riofrio
General Manager

Dear peamomma,

I appreciate you taking the time to write these comments about your stay with us. Thank you for your continued loyalty as a Hilton Honors guest and I am happy to see that you were able to use your points for a free night's stay as part of the benefits with the program. I am also glad see that you were able to enjoy our complimentary breakfast buffet and high-speed WiFi access at your convenience.

In your review, you mentioned our secured parking and elevator system. These room key access mechanisms were designed with our guests 100% satisfaction in mind. Even though the surrounding area is perfectly safe, we like to give our guests the extra sense of security and piece-of-mind for their safety and the safety of their belongings. I apologize if that is not the impression you got when you saw these mechanisms in place, as it was never our intention to make you feel unsafe.

I invite you to visit our website when booking reservations where we have our Advance Purchase rates, discounted up to 15% off when booked online. We would love if you gave us another chance to "wow" you in the future.

Christian J. Riofrio
General Manager