Dear Mr. znn94x,

Thank you for taking the time to tell us about your experience at the Ibis Ambassador Suwon. I am sorry that your experience did not meet your expectation on room temperature. Please allow me to express my sincerest apologies.

Concerning air-conditioning of the hotel, it is centralized throughout the hotel floors. Hence, there might be a limitation during a change of season due to the fact that some may feel cold, on the other hand, the others might feel hot, such as you.

However, this does not resolve the dissatisfaction you had. Therefore, I have spoken to the person, in charge of Engineering, and the management will commence on improving air-conditioning system.

Your comments have certainly inspired us to further develop our service staff for the benefit of valuable guests, such as yourself.

I look forward to personally welcoming you and hope that you allow us a chance to redeem ourselves in the future.

And, thank you for your understanding in advance.

Sincerely,

Kwangwoon LEE
General Manager
Ibis Suwon Ambassador

Dear Mr. Milton B.,

We very much appreciate your comments regarding your stay at the Ibis Ambassador Suwon. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Kwangwoon LEE
General Manager
Ibis Suwon Ambassador

Dear Accorhotels.com Traveller,

We very much appreciate your comments regarding your stay at the Ibis Ambassador Suwon. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Faithfully,

Kwangwoon LEE
General Manager
Ibis Suwon Ambassador

Dear Mr. Dredrums,

Warm greetings from Ibis Suwon Ambassador!

We very much appreciate your comments regarding your stay at the Ibis Ambassador Suwon. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Kwangwoon LEE
General Manager
Ibis Suwon Ambassador