This hotel was built by Stan Musial in 1985. We are doing all we can to upgrade in a very DOWN economy. Most guests are very happy and return all the time. With that said, I also have people here that vow to never come back that is just part of the business... I have stayed at so many luxury resorts and many I could say the same thing about, rude staff, bathroom not as clean as I would like and food was terrible and they basically did not care when I did bring it to their attention.

I love research so when I actually do the complaints based on the number of guests we have I can tell you it is so low that it hardly shows on the scale so we are doing something right!

No, I do not like it but this is part of the job. Without input from valuable customers like you we would never get better.

Poster, you have the number to the hotel and I always welcome any calls to assist customers or issues.

I really try not to come off as rude because I always go out of my way for guests and if you look at most hotels listed their GMs won't even take time to respond to these. I DO because I want us to do a better job whenever we can.

Thanks you for your valuable response.