Dear Mstimc,

Thank you so much for taking the time to review the Hotel Rex on Tripadvisor. We do appreciate your nice comments and your very valuable feedback.

We indeed had a rather difficult weekend. It turns out that a water pipe broke between the first floor and the basement. The leak was only detected on Saturday, but caused the fire alarm to ring on both Friday night and Saturday afternoon as well as the Elevator to stop running for a few hours on Saturday.

It took us quite a while to locate the exact location of the leak; however we were able to repair the pipe and the elevator on that same Saturday.

Please do accept my apologies for these events. Rest assured that the safety of our guests and the training of our staff is our highest priority.

Again, thank you for your nice words and your understanding!

Kindest regards,

Lorenz Maurer
General Manager
415.217.4023
lmaurer@jdvhotels.com