Dear Guest,

I feel the same way about the Drisco! I just love coming to the hotel every day and working with my exceedingly friendly and accommodating staff to make sure everyone is comfortable and well looked after. I am so glad that we made you feel at home -- that is our goal.

Many of the "little touches" you mention have been added in the past year, and we have more little touches planned for 2012! Our philosophy of guest service is that you should not want for anything, and we try to provide what our guests need on a complimentary basis whenever possible. You mention the complimentary breakfast, wine reception, sleep machines and chocolate shortbread cookies that we provide every evening. In addition, we provide shoe shine service, newspapers delivered to your room, chauffeur service on weekday mornings, 24/hour coffee and tea in the Sitting Room, robes and slippers, fast WiFi, and so much more -- all at no charge.

Thank you again for staying with us, and we all look forward to your return!

Kind Regards,

John Spear
General Manager

Dear Guest,

Thank you for your very kind comments. You are absolutely correct that our location should be a consideration when choosing to stay at the Drisco. If you are interested in stepping out your door and having all manner of attractions (shopping, dining, cable cars) within a few steps, there are some nice hotels in the Union Square area we can recommend to you. However, if staying in a peaceful neighborhood filled with elegant homes away from the hustle and bustle of downtown appeals to you, there is no better choice than the Drisco. When it comes time to shop and dine, we are just a few blocks' walking distance from the delightful Sacramanto, Union, Chestnut and Fillmore Street districts. And if you are venturing farther afield, we offer complimentary chauffeur service on weekday mornings, neighborhood parking is free and plentiful if you have your own vehicle, and two of the major North-South and East-West bus lines come within two blocks of the hotel.

Thank you so much for staying with us!

Kind Regards,

John Spear
General Manager

Dear Guest,

I am so pleased you noticed all our little English touches! I used to travel to London frequently and have lived there in the past as well. As an admitted Anglophile, it just didn't seem civil to me to offer currant scones at breakfast without also offering clotted cream and lemon curd. Our guestroom closets would be incomplete without a long-handled shoehorn and a brolly (umbrella). And even though we do not serve our tea according to proper English custom, we do offer twelve varieties of high quality whole leaf tea in our Sitting Room 24 hours a day. And, in the near future, our suites will be outfitted with mahogany Oxford Valets.

Thank you for your very kind comments. I look forward to welcoming you back.

Kind Regards,

John Spear
General Manager

Dear Newly-eloped,

I promise that we will polish the brass rails out front every time you come back for your anniversary! Thanks for staying with us, and see you next year!

Kind Regards,

John Spear
General Manager