Dear MrsA5,

Thank you for choosing to stay with us and for taking the time to post a review of your visit on Tripadvisor.

I am so very happy that you enjoyed your stay with us. All of us at the Sheraton Anchorage are dedicated to providing an exceptional guest experience and a clean comfortable facility for our guests.

I will be sure to pass your compliments on to our team.

We look forward to serving as your hosts again very soon.

Take care.

Dear Susan J,

Thanks for choosing the Sheraton Anchorage Hotel, and for taking the time to write & post a review of your visit on TripAdvisor. I am so glad you enjoyed your stay,and found our hotel to be a good deal. Thanks too for pointing out how clean the room was and that the bed was really comfortable.

I appreciate your compliments and comments. I will be sure to share them with the team.

We look forward to serving as your hosts again very soon.

Take care now.

Dear Bridgetrh

I want to sincerely apologize for the challenges and inconvenience we caused you during your recent stay at our hotel. There is no excuse I can offer for not providing the accommodations or level of service you deserve. I completely understand your frustration and why you found it necessary to document your concerns in your TripAdvisor review.

I am very sorry that you were checked into a room with a malfunctioning thermostat. We should have done a better job of repairing the unit, or offering you alternative accommodations. I can assure you that retraining has already begun to make sure we are being responsive to our guest’s needs, with our ultimate goal being to meet or exceed guest expectations.

I can promise you that we do learn from our mistakes. I have already shared your experience and comments with our engineering, food/beverage and spa teams (in an educational and constructive manner) so that we can grow as an organization and learn not to repeat our errors.

We appreciate your choosing to stay with us. I am very sorry we let you down. I would welcome an opportunity to apologize personally. Would it be possible for you to contact me directly at 907-343-3143 or via email at jon.kranock@sheratonanchorage.com to arrange a phone call?

Dear Noncorteccia,

Thank you for choosing to stay with us and for taking the time to post a review on TripAdvisor.

I was happy to read that you found our staff to be so friendly and helpful, your room clean, and our location convenient.

I appreciate your feedback about your restaurant experience and the taste of our seafood dishes. I will be sure to share your experience and comments with the Chef and culinary team (in a constructive and educational manner) so they can make sure all of our recipes are followed precisely and that we are consistently producing exceptional meals for all of our guests.

Thank you again for allowing us to serve as your hosts. We look forward to your next visit.