Hello There, My name is Dominic and I am the General Manager of Mosaic. Firstly let me thank you for your review of our venue, good or bad, we relish all the feedback we can get, to improve our services further. We pride ourselves as a safe and secure environment for people of all ages to come and enjoy there selves and are very disappointed that you did not feel this way on your visit. We are currently employing more floor staff to address the standards on a nightly basis, due to losing a lot of students we were very understaffed on the floor this weekend. In relation to the door charge, i would surmise that the people who you think walked in for free already had a stamp from earlier in the evening as i was on the door as is my security and ensure all with a stamp re-gain admission and subsequently those who have not pay the entry fee. However due to your experience, we did not reach our usual high standards and for that i can only apologise. All i ask is that the next time you decide to go for a drink in Exeter, please pop in and see me so that i can buy you and your partner a drink and allow us to prove that this was a one off. Kindest Regards Dominic Borg General Manager Mosaic Exeter

Dear Tracey, Thank you very much for your wonderful comments in relation to your visit to Mosaic in December. it is lovely to get such a positive response from a member of the public as we find that this can be a platform for negativity at times. ONE AGAIN THANK YOU FIOR YOUR COMMENTS and if you have any suggestions where we could improve further, please do not hesitate to let us Know Kind Regards Dominic Borg General Manager

Dear Wendy, Thank you very much for your wonderful comments in relation to your visit to Mosaic in December. it is lovely to get such a positive response from a member of the public as we find that this can be a platform for negativity at times. ONE AGAIN THANK YOU FIOR YOUR COMMENTS and if you have any suggestions where we could improve further, please do not hesitate to let us Know Kind Regards Dominic Borg General Manager

Hello There, My name is Dominic and I am the General Manager of Mosaic. Firstly let me thank you for your review of our venue, good or bad, we relish all the feedback we can get, to improve our services further. We pride ourselves as a safe and secure environment for people of all ages to come and enjoy there selves and are very disappointed that you did not feel this way on your visit. I would like to assure you that in conjunction with the city's ebac scheme and banning policy, anyone that is known to us to be of a dubious nature is refused entry to our venue. Also if there is any improper behaviour in the venue, rest assured if it is either reported or witnessed by a member of security, the required action will be taken immediately. However due to your experience, we did not reach our usual high standards and for that i can only apologise. All i ask is that the next time you decide to go for a drink in Exeter, please pop in and see me so that i can buy you and your partner a drink and allow us to prove that this was a one off. Kindest Regards Dominic Borg General Manager Mosaic Exeter