Urban Underground

Urban Underground, 엑서터

Urban Underground
2.5
오후 6:00~오전 12:00
화요일
오후 6:00 - 오전 12:00
수요일
오후 6:00 - 오전 12:00
목요일
오후 6:00 - 오전 12:00
금요일
오후 6:00 - 오전 12:00
토요일
오후 6:00 - 오전 12:00
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hdp86
작성자: hdp86
Poor service and management, disappointing evening.
저는 최근에 크리스마스 식사 도시 햄버거, 2개월 전에 이미 모든 조직이 다수 (50 +) 우리는 모두 미리 지불한. 우리는 이미 개인의 약속의 지하 바와 햄버거와 사막의 사람. 우리에게 우리의 메뉴 선택 및 특별 식이 요법 을 미리 정확히 알고 있었고 몇 명 참석했던 어떤 우리 음식을 기대 합니다. 그러나 도착했을 때, 우리는 다른 대형 파티는 이미 "전용" 우리가 사용하고 있는 이중 우리 예약을. 그 결과, 우리 일행은 주위에 벼락치기 3 작은 테이블, 저잔류율 절반 이상 그룹을 왼쪽 로스피라속 저녁. 이었고, 다른 사람들, 우리를 봉형상 수 있었습니다. 이 흡수해서 줄을 오랫동안 음료와 지역을 예약했는데 우리의 전용 파티는 majorly 전체 벼락치기 랜덤 명. 이 지역은 이미 너무 작아 우리 단체에 있어서 그냥 더블 예약을 훨씬 더 불편. 거의 2시간 늦게 도착한 음식, 즉 어떤 사람들은 심지어 한 식사를 할 수 있기때문에 필요한 베이비 시터 등을 받았답니다. 도착하면, 아무런 접시, 수저 가, 냅킨, 집게 없습니다. 그것은 모두 나만의 햄버거를 먹을 밝히지 었기 때문에 그들이 배고픈 손가락을 즐기는데 매우 어려웠습니다 지저분하고. 나는 치킨 버거, 보이지 않지만 꽤 괜찮은 맛과 향 을 나는 아직도 남아 있어서 실망했는데 마침 배고픈 느낌에 가격을 감안하면. 나는 쇠고기 햄버거가 요리되고 기름기 를 들어, "버거"은 단지 일부 구이 halloumi 채식을 가져온 후 의 열매 중 약 반을 먹은 나머지. 암튼 더 있는 바 직원들은 무례하고 적의 것처럼 그냥 떠나기 를 원했는데 저녁 더 불쾌해요. (고적 여기서 나는 그 일행은 컸지만 우리는 과거 난폭, 불구하고 칵테일, 어서 정말 안 되는 나쁜 태도의 직원) 이날 밤 한 사과, 그들은 모든 사람의 무료 음료도 좋았습니다. 또한 50% 환급 약속하는 방법으로서 차국을 모든 실수. 나는 누군가를 받는 서비스라는 생각. 그러나, 그 이후 역 추적이 우수하여, 그들은 또한 피고 들의 거짓말을 시작해서 청구 잘못된 번호가 사정 시간 이벤트. 이것은 매우답지 않겠지만 큰 신뢰와 그룹 이벤트에서 향후. 전체 가지 장점에 실망 음식, 제가 정말 하고 싶지만, 서비스는 최악 이나 저녁 그냥 목격.

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주소

2.5
리뷰 9건
훌륭함
3
매우 좋음
0
보통
0
형편 없음
0
최악
6

DavidDundonald
에든버러, UK포스팅 866건
가족
Crap cocktails
Poor service
Rubbish music
Sticky tables
Cheapo vibe

Even the students I was with though this was down market. It's just cheap, gimicky trash masquerading as a bar. Avoid!
2017년 10월 15일 작성
이 리뷰는 트립어드바이저 LLC의 의견이 아닌 트립어드바이저 회원의 주관적인 의견입니다. 트립어드바이저에서는 리뷰를 확인합니다.
Hi David, Sorry you didn't enjoy your time at Urban Underground. I remember your visit and I recall you ordered a double whiskey. Unfortunately, you weren't poured the house whiskey which you wanted (of course, as it's only £3) so obviously you challenged the price when asked for payment. My colleague, who is a new member of our team and still training, apologised, correcting the drink and the price immediately. I also offered an apology to you for the mix up. After all, bad service is a reflection on the business as a whole and should be acknowledged. Sorry if you felt our service wasn't adequate. We do aim to provide affordable prices for students and professionals alike as a lot of bars and clubs these days tend to charge through the roof for the same products, providing gimmicks and pretense to keep people spending. Sorry if this came across as cheap. We do provide higher quality drinks at slightly higher prices than the 2-4-1's or house doubles, however this wasn't what you requested on your visit. We're also a locally owned, small business trying to provide a good, honest service to everyone so your feedback is very much appreciated. Many thanks, Josh Bar Manager
2017년 10월 17일 작성
이 답변은 트립어드바이저 LLC의 의견이 아닌 시설 담당자의 주관적인 의견입니다. 트립어드바이저에서는 리뷰를 확인합니다.

arath0rniii
엑서터, UK포스팅 1건
친구
Went in and it was relatively quiet at first, the bar staff were very welcoming and helpful. They were trying out new drink ideas, clearly showing a love for what they do. They let us try each new concoction and asking our opinions, involved us in the process and taught us a little something about what they were doing. The music wasn't too in your face but upbeat enough for us to get psyched.
It picked up and got busier but the bartenders were still just as friendly each time we went to order and just as helpful, chatty, but getting the job done.
All in all they were super helpful and accommodating, very friendly and fun.
I'm looking forward to going back regularly to start my Friday/Saturday nights.

Honestly just a great bar with great people, heavily advise making a visit.
2017년 7월 19일 작성
이 리뷰는 트립어드바이저 LLC의 의견이 아닌 트립어드바이저 회원의 주관적인 의견입니다. 트립어드바이저에서는 리뷰를 확인합니다.

jedyer2
뉴턴애벗, UK포스팅 1건
Simply awful venue, terrible sound system with poor lighting. Not only was it understaffed but they were also rude and ruined the atmosphere of the night. Great potential acts playing but ruined by the venue. Wouldn't recommend going here to my worst enemy - many better venues around in exeter
2017년 1월 21일 작성
이 리뷰는 트립어드바이저 LLC의 의견이 아닌 트립어드바이저 회원의 주관적인 의견입니다. 트립어드바이저에서는 리뷰를 확인합니다.

Rachael1971exeter
톱샴, UK포스팅 123건
친구
The only place to go for cocktails in teapots, always excellent service and drinks.
Highly recommend 😀
Ideal for couples, friends and those wanting to celebrate in style.
2015년 7월 4일 작성
이 리뷰는 트립어드바이저 LLC의 의견이 아닌 트립어드바이저 회원의 주관적인 의견입니다. 트립어드바이저에서는 리뷰를 확인합니다.

amundah
포스팅 3건
I love urban underground, the staff and management are great and always accomadating. They go out of there way to make everyone feel welcome and i have never heard a bad word said about the bar. Even when it's busy they let everyone know the food times and are sympathetic and accomadating to your needs no matter how busy they are. I work in retail and i could never have the patience that urban underground have, even with the rowdy crowd they have to put up with sometimes. 100% great service, which is hard to come by now a days.
2014년 12월 16일 작성
이 리뷰는 트립어드바이저 LLC의 의견이 아닌 트립어드바이저 회원의 주관적인 의견입니다. 트립어드바이저에서는 리뷰를 확인합니다.

hdp86
엑서터, UK포스팅 2건
I recently attended a Christmas meal at urban burger, everything had been organised 2 months in advance as there was a large number (50+) and we had all paid in advance. We had been promised private use of their underground bar and a burger and desert for everyone. We had let them know our menu choices and special dietary requirements well in advance and they knew exactly how many of us were attending and what time we should expect food.

When we arrived however, we discovered another large party was already making use of our "private" area and were told they had double booked us. As a result, our group was crammed around 3 small tables, leaving more than half the group left to stand for the evening. On top of this, other people were allowed in and out to make us of the bar all night. This meant we had to queue for ages for drinks and also the area we had booked for our private party was majorly crammed full of random people. The area was already too small for our large party due to the double booking so it just made it even more uncomfortable.

Our food arrived nearly 2 hours late, meaning that some people didn't even get to eat because they needed to get back for babysitters etc. When it did arrive, we had no plates, no cutlery, no napkins and no tongs. It was a build your own burger so everyone just had to dig in with their fingers because we were so hungry by that point but it was not very hygienic and made it difficult and messy to eat.

I had a chicken burger, which looked pretty good but had no real flavor and I was left still feeling hungry after I had finished so that was disappointing considering the price. I've heard that the beef burgers were under cooked and greasy and the vegetarian "burger" was just some grilled halloumi and aubergine which they brought out about half an our after the rest of us had finished eating.

Overall I found the bar staff rude and hostile as if they just wanted us to leave which made the evening even more unpleasant. (As a side note here I'd like to mention that our party was large but we were in no way rowdy, despite the cocktails, so there was really no excuse for the bad attitudes of staff.)

On the night as a way of apologizing, they did offer everyone a free drink which was nice. They also promised a 50% refund as a way of acknowledging all their mistakes, I don't think anyone feels we received the service we paid for. However, since then not only have they backtracked on this, they have also accused people of lying and started claiming that we had told them the wrong numbers and wrong time for the event. This is highly unprofessional and I wouldn't trust them with a large group event at all in the future.

Overall I was left disappointed after I'd heard good things about the food, I'd been really looking forward to the evening but the service was just the worst I've ever witnessed.
2014년 12월 12일 작성
이 리뷰는 트립어드바이저 LLC의 의견이 아닌 트립어드바이저 회원의 주관적인 의견입니다. 트립어드바이저에서는 리뷰를 확인합니다.

Rowland C
포스팅 4건
I was part of a large group. They had double booked then room. There were not enough chairs or tables, food arrived 2 hours late, there was no cutlery. I ate mine standing with my fingers.
A genuinely very bad experience.
My advice is never go there.
2014년 12월 12일 작성
이 리뷰는 트립어드바이저 LLC의 의견이 아닌 트립어드바이저 회원의 주관적인 의견입니다. 트립어드바이저에서는 리뷰를 확인합니다.

Kate K
포스팅 2건
I came here as part of a group for our BOOKED Christmas party...booked two months in advance may I add, and it was just appalling.

We were told, when we booked, that we would have the downstairs bar area exclusively and we didn't - there were people coming in and out all night, it was busy. We had a couple of little tables for 50+ people. I can't even comment on the food other than it arrived as I was leaving (almost two hours late). £12.50 to stand around in a bar - totally ridiculous. Apparently the food was terrible though, one friend realised half way through eating her burger that is was raw....and she's pregnant!!!
Not only was the service terrible but the staff were quite rude to my friends too, accusing one of lying!!! To me it looked like they had double booked by mistake or they just couldn't handle 50+ people - they knew how many of us would be there so there really is no excuse.
We were told by the bar manager on the night that he would offer a 50% refund due to their mistakes and since meeting with the owner, this offer has been retracted!? Just unbelievable. Needless to say, I will not be going back there.
2014년 12월 10일 작성
이 리뷰는 트립어드바이저 LLC의 의견이 아닌 트립어드바이저 회원의 주관적인 의견입니다. 트립어드바이저에서는 리뷰를 확인합니다.

Sammii13
포스팅 1건
I visited as part of a private Xmas party booking & left disappointed from the start. Kept waiting to order drinks for nearly half an hour, then the food was close to two hours late. One of our party queried when the food was coming & was told she was lying about what time she booked. Also we were told they couldn't cater for our number despite them having the booking for two months & advertising taking party bookings for up to 100 persons. Customer service was virtually non existent & have tried to blame our party for what were clearly their mistakes. Food was very poor, my burger tasted of stale beer, no one checked back if our food was ok. Plates were given to us after we had eaten. The vegetarian option was awful, we were told it was veggie burgers but presented with a slice of aubergine & a piece of cheese. Staff were not very helpful & bordered on rude at times. We were offered a discount on the night but they have since retracted this offer accusing us of removing a poster -which we did not.
I will definitely not be going here ever again & certainly would not recommend, unless it was running in the opposite direction from there.
2014년 12월 8일 작성
이 리뷰는 트립어드바이저 LLC의 의견이 아닌 트립어드바이저 회원의 주관적인 의견입니다. 트립어드바이저에서는 리뷰를 확인합니다.
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Urban Underground에 대해 자주 묻는 질문

Urban Underground의 영업시간:
  • 화 - 토 오후 6:00 - 오전 12:00