Hi David, Sorry you didn't enjoy your time at Urban Underground. I remember your visit and I recall you ordered a double whiskey. Unfortunately, you weren't poured the house whiskey which you wanted (of course, as it's only £3) so obviously you challenged the price when asked for payment. My colleague, who is a new member of our team and still training, apologised, correcting the drink and the price immediately. I also offered an apology to you for the mix up. After all, bad service is a reflection on the business as a whole and should be acknowledged. Sorry if you felt our service wasn't adequate. We do aim to provide affordable prices for students and professionals alike as a lot of bars and clubs these days tend to charge through the roof for the same products, providing gimmicks and pretense to keep people spending. Sorry if this came across as cheap. We do provide higher quality drinks at slightly higher prices than the 2-4-1's or house doubles, however this wasn't what you requested on your visit. We're also a locally owned, small business trying to provide a good, honest service to everyone so your feedback is very much appreciated. Many thanks, Josh Bar Manager