fonaCAB

fonaCAB, 벨파스트

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3.0
리뷰 82건
훌륭함
34
매우 좋음
2
보통
3
형편 없음
5
최악
38

dmck2018
벨파스트, UK포스팅 11건
Shockingly poor
2021년 10월 • 친구
If I could give zero stars I would! Booked 2 taxis on the app well in advance and well before closing time in a pub in West Belfast. Taxis were meant to arrive at 12, got a message just before then on the app to advise taxis would be 1 minute. Brought my elderly mother and the rest of us outside to wait, no sign of taxi, can’t get through on the phone. 25 mins later still no taxi. Thankfully another local taxi took us all home. Received a call from FonaCAB 32 mins after the supposed arrival time asking if I still wanted a taxi. Shocking service . I booked fonaCAB expecting you to be reliable , well in advance, and well before closing time. You will never be getting my business again, that’s for sure
2021년 10월 16일 작성
이 리뷰는 트립어드바이저 LLC의 의견이 아닌 트립어드바이저 회원의 주관적인 의견입니다.
Thanks for your review. All taxi companies are currently experiencing a shortage of drivers as the economy reopens and demand exceeds supply - we are as frustrated about this as you are and are doing everything we can to improve the situation We are lobbying government for changes to the entry requirements for new drivers to help get more into the industry and for a change to the fare structure to encourage more drivers to work anti-social hours, particularly at evenings and weekends. If you would like to lend your support to our campaign you can address your concerns to the Minister responsible for taxis in NI, Nichola Mallon either on twitter @NicholaMallon or by emailing her at nichola.mallon@mla.niassembly.gov.uk Thank you for your understanding and apologies we have not been able to deliver the high quality of service expected of us on this occasion
2021년 10월 25일 작성
이 답변은 트립어드바이저 LLC의 의견이 아닌 시설 담당자의 주관적인 의견입니다.

BLB
포스팅 3건
David=best taxi driver ever
2021년 10월 • 친구
We had the most beautiful experience with our driver David (129)… he is the most lovely genuine guy if you order any other taxi in Belfast jokes on you you’re acc proper wasting your time.. David we love you 😘
2021년 10월 15일 작성
이 리뷰는 트립어드바이저 LLC의 의견이 아닌 트립어드바이저 회원의 주관적인 의견입니다.
Emily, thanks for such a fantastic review, we really appreciate it
2021년 10월 25일 작성
이 답변은 트립어드바이저 LLC의 의견이 아닌 시설 담당자의 주관적인 의견입니다.

YndaYou
에든버러, UK포스팅 48건
BELFAST FONA TAXIS
2021년 9월 • 커플
NOT GOOD ENOUGH! Ordered by both us and our prestigious hotel but no appearance for 20-25 mins after requested! And that was the second taxi company we tried! Late for titanic slot so missed a lot of exhibition (costly!).
2021년 9월 25일 작성
이 리뷰는 트립어드바이저 LLC의 의견이 아닌 트립어드바이저 회원의 주관적인 의견입니다.
Lynda, thanks for your review. As you've said, we were the second company you tried as the first couldn't supply. There is a shortage of taxi drivers in the industry as the economy has reopened and every taxi company has insufficient drivers to meet the demands of increased bookings - we are as frustrated at this as you are. We are lobbying government for changes to the entry requirements for new drivers to help get more into the business. If you would like to lend your support to our campaign you can address your concerns to the Minister responsible for taxis in NI Nichola Mallon either on twitter @NicholaMallon or by emailing her at nichola.mallon@mla.niassembly.gov.uk . Thank you for your understanding and apologies we have not been able to deliver the high quality of service expected of us on this occasion
2021년 10월 1일 작성
이 답변은 트립어드바이저 LLC의 의견이 아닌 시설 담당자의 주관적인 의견입니다.

Conor01
뉴리, UK포스팅 254건
Three recent bookings
2021년 6월 • 개인
Strange to write a review about a cab company but I felt I had to because the service from start to finish was excellent.

The customer service before making the bookings was excellent and very helpful and patient given my questions. The three drivers that took me on my three journeys were very warm and friendly and made the trips enjoyable. Each cab arrived ahead of time booked

All in all an excellent service and look forward to using again next time I am in Belfast
2021년 6월 25일 작성
이 리뷰는 트립어드바이저 LLC의 의견이 아닌 트립어드바이저 회원의 주관적인 의견입니다.
Conor, thanks for such a fantastic review - we're delighted to have been of service and look forward to working for you next time you're in town - thanks again
2021년 7월 6일 작성
이 답변은 트립어드바이저 LLC의 의견이 아닌 시설 담당자의 주관적인 의견입니다.

bruna c
포스팅 1건
Stressed
2021년 6월 • 개인
During the week the service is amazing but they make me late for work every Sunday even tho I booked my taxi through the app. Disappointed as I know I’m loosing money every Sunday because their schedule isn’t organized correctly. Just not a nice experience and honestly getting tired of it.
2021년 6월 6일 작성
이 리뷰는 트립어드바이저 LLC의 의견이 아닌 트립어드바이저 회원의 주관적인 의견입니다.
Hi. Thanks for your review, and sorry we're not meeting your expectations at weekends. This is not a scheduling issue - our Drivers work their own hours rather than fixed shifts, we do not tell them when to work - this is common across the industry. All taxi companies are especially busy at present as lockdown eases as there are more bookings than drivers working - this gap is wider at the weekends where demand is higher. We would hope that this issue will improve as the initial rush subsides and more drivers return to work. If you are booking using the APP, the further in advance you book, the better as our system priorities advance bookings - this may help improve things for you in the interim.
2021년 6월 8일 작성
이 답변은 트립어드바이저 LLC의 의견이 아닌 시설 담당자의 주관적인 의견입니다.

Eileen Brown
포스팅 1건
FonaCab great 👍
2021년 4월 • 개인
Just want to say thanks for the brilliant service provided today from fonacab. Patient polite and friendly. Would highly recommend. My son in laws first trip here and couldn’t of got a nicer driver and prompt service. Thank you so much 😊. My daughter uses them two. Anywhere from 4:30 am. Always prompt and polite. ⭐️⭐️⭐️⭐️⭐️
2021년 4월 14일 작성
이 리뷰는 트립어드바이저 LLC의 의견이 아닌 트립어드바이저 회원의 주관적인 의견입니다.
Eileen, thanks for the fantastic review, we really appreciate it and we're delighted to have been of service!
2021년 4월 14일 작성
이 답변은 트립어드바이저 LLC의 의견이 아닌 시설 담당자의 주관적인 의견입니다.

holiday13854
벨파스트, UK포스팅 34건
Excellent Service!
2021년 1월
Great, friendly and efficient service. Good value with modern, clean cars and the app is easy and painless to use. I don't understand why fona Cab have been getting these 1 star reviews. I use them all the time and have no complaints. Would happily recommend.
2021년 2월 3일 작성
이 리뷰는 트립어드바이저 LLC의 의견이 아닌 트립어드바이저 회원의 주관적인 의견입니다.
Hi. Thanks for the great review, we're delighted to have been of service
2021년 2월 8일 작성
이 답변은 트립어드바이저 LLC의 의견이 아닌 시설 담당자의 주관적인 의견입니다.

Sudeys A
포스팅 2건
Worst
2020년 12월 • 가족
The worst day with this fonacab picked us up with 5pound from my house the car number DE15MBX the driver is mean to my wife and i
2020년 12월 19일 작성
이 리뷰는 트립어드바이저 LLC의 의견이 아닌 트립어드바이저 회원의 주관적인 의견입니다.
Good morning. We would appreciate some more information about your journey to be able to follow up on your comments. We would be grateful if you could provide time and collection address for the journey and the name the booking was made under by email to customerservice@fonacab.com and we will investigate this Apologies for the inconvenience, we look forward to hearing from you
2020년 12월 21일 작성
이 답변은 트립어드바이저 LLC의 의견이 아닌 시설 담당자의 주관적인 의견입니다.

Amanda C
포스팅 1건
Not good
2020년 11월 • 커플
Taken over taxi firms in Lisburn but won't work outside that area ie. Hillsborough, phone the office and excuses made saying that means there's no taxis available which I know isn't true. Wouldn't take booking and told to phone back in 20 minutes. I think not, phoned another firm and sorted within minutes.
2020년 11월 28일 작성
이 리뷰는 트립어드바이저 LLC의 의견이 아닌 트립어드바이저 회원의 주관적인 의견입니다.

Elitsa M
포스팅 1건
More than awful
2020년 10월 • 개인
Booked a taxi at 3 AM in order to catch my flight. Taxi never came and I missed my flight. When I called no one answered when I pressed to talk to a dispatcher. When I emailed they were “low on drivers”. Get the f out of here
2020년 10월 8일 작성
이 리뷰는 트립어드바이저 LLC의 의견이 아닌 트립어드바이저 회원의 주관적인 의견입니다.
Good morning. Can you please email the details of your booking to customerservice@fonacab.com and we will investigate. I have gone back through airport bookings for the last week and there are none for 3am. We would need more information from you (pick up address, telephone number and name on the booking) to determine what happened and check that you made the booking with us and not perhaps another company. Thank you
2020년 10월 9일 작성
이 답변은 트립어드바이저 LLC의 의견이 아닌 시설 담당자의 주관적인 의견입니다.

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