Rent a Bike Passau Bikeambulanz
Rent a Bike Passau Bikeambulanz
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3.0
풍선 5개 중 3.0리뷰 15건
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Duschan T
파사우, 독일포스팅 1건
풍선 5개 중 5.0
2023년 8월 • 커플
The Spaniards' description is incorrect.
They did leave the bikes at the hotel but did not hand in the keys, bags and chargers for the 4 e-bikes at reception. The collection company had to drive 600 km to Vienna and back a second time days later to collect the bikes. The rental contract states that if you misbehave like this, your deposit will be reduced.
They got off lightly because the bikes could not be rented for days, during the season!
2023년 10월 10일 작성
이 리뷰는 트립어드바이저 LLC의 의견이 아닌 트립어드바이저 회원의 주관적인 의견입니다. 트립어드바이저에서는 리뷰를 확인합니다.

ladybird47
골웨이, 아일랜드포스팅 10건
풍선 5개 중 1.0
2023년 5월 • 커플
We have never left a bad review before but unfortunately we have to this time. My husband and I rented bikes 6 days for a long planned cycling trip from Passau to Vienna to celebrate my 60th Birthday. We paid for the bikes in advance plus the required €80 fee for the bikes to be collected from Vienna plus a further €200 as a deposit to ensure the bikes were in the same condition as when we received them. When we rented the bikes we were told by the young guy in the shop to"leave them with our partner in Vienna". We asked for the address and we were given a printed card with instructions to leave the bikes indoors and securely locked in the agreed hotel. The word ' hotel' was printed in 3 separate places throughout the instructions. Then the young guy we rented the bikes from wrote the words ' Franz Josef Kai' in pen in the slot after the printed word 'Hotel:'. When we got to Vienna we took out the card with instructions and found the Franz Josef hotel with assistance from helpful locals. We had been given no postcode, hard to believe in 2023 so unable to enter same into Google maps. Anyway we obtained access to the underground carpark behind a locked rollup door, locked the bikes securely indoors to a bike rack and handed the lock keys to the reception staff in the provided envelope. We explained that the bike hire guy would retrieve keys and collect the bikes. We did all this a day early. so we only required the bikes for 5 days. We had fulfilled all the requirements printed on the instruction card from the Rent a Bike Passau Bike Ambulance. We took photos of the bikes and of handing over the envelope with the keys inside to the receptionist. We returned to Ireland and awaited the return of our €200 deposit. A week later we received a phone call from the bike hire shop asking us where we had locked the bikes. We explained. It turns out the word Kai written after the name of the hotel means Pier in German (we do not speak German!) and we were susposed to be inspired as to the fact that even thought the word Hotel is printed 3 times in their instructions the Franz Josef in question was not the hotel one but the name of a pier!!!!!! I forwarded the photos of the hotel, the locked bikes secure in the underground carpark and the keys being handed to reception staff. The Bike hire guy contacted the hotel and after a few days he got a reply from them that the bikes were there safe and then he confirmed to me in a one line email that the bikes were indeed there safe, all was good he said. However that was the end of May and we are now into July and despite numerous emails from me which he has ignored he has blanked us complelty and has not returned our €200 deposit. This is a lot of money and we are most annoyed.
We fulfilled all the criteria in their instructions leaflet. The bikes were safe, locked, indoors as required. The rental shop never gave us a postcode, never said their leaflet refers 3 times to a hotel but the drop off place is not a hotel and they never told us the meaning in the word Kai. My last email 4 days ago pleaded with them for our money to be returned or we would write a review, still no answer to our email and they still have our money. So this has been our experience and it's up to you but we certainly do not recommend this company. The bikes were not great also. My husbands gears were slipping the whole time so he stayed in one gear only for the whole journey! There was a screw or bolt rattling around in the barrel on my front wheel the whole time which I was anxious would prevent us continuing but in the end it didn't.

2023년 7월 7일 작성
이 리뷰는 트립어드바이저 LLC의 의견이 아닌 트립어드바이저 회원의 주관적인 의견입니다. 트립어드바이저에서는 리뷰를 확인합니다.

Karl Sch.
포스팅 1건
풍선 5개 중 5.0
2023년 2월
Was gibt es geileres, als eine Stadt mit dem Fahrrad zu erkunden? Als ich mit meiner Freundin in Passau war, haben wir uns zwei Räder von Rent a Bike Passau ausgeliehen. Ehrlich gesagt, verstehe ich die anderen schlechten Bewertungen nicht wirklich, denn wir wurden einwandfrei bedient und beraten. Personal war super freundlich und gut gelaunt. Die Fahrräder waren in einem top Zustand und wirklich sehr gut gepflegt und gewartet! (Was meiner Meinung nach sehr wichtig ist, denn man möchte am Ende des Tages ja auch wieder heil ankommen :D ).
Ein riesiger Vorteil ist, dass man seine Räder auf der Homepage vorab online buchen kann! Damit hat man die Sicherheit, dass an dem Tag der Anreise die Räder auch wirklich verfügbar sind.
Für all den guten Service und die Qualität ist das Preis-Leistungs-Verhältnis mehr als angemessen.
Wir werden beim nächsten Mal in Passau auf jeden Fall wieder hier unsere Fahrräder ausleihen!
2023년 2월 20일 작성
이 리뷰는 트립어드바이저 LLC의 의견이 아닌 트립어드바이저 회원의 주관적인 의견입니다. 트립어드바이저에서는 리뷰를 확인합니다.

Alfred H
포스팅 1건
풍선 5개 중 1.0
2022년 6월 • 커플
Zwischen Tür und Angel wurden die Fahrräder heraus gegeben. Anpassung an die Körpergröße mussten wir alleine vornehmen. Die Halter für die Satteltaschen waren zum Teil weggebrochen und konnten vom Personal nicht ersetzt werden. Unterwegs ist diese lose Verbindung dann ganz abgebrochen und ich musste mir Kabelbinder kaufen um den Schrott zusammen zu halten. Billige Motorsteuerung aus China weit weg vom Bosch-Standard. Null Kulanz oder Interesse an Kundenzufriedenheit.
2022년 10월 20일 작성
이 리뷰는 트립어드바이저 LLC의 의견이 아닌 트립어드바이저 회원의 주관적인 의견입니다. 트립어드바이저에서는 리뷰를 확인합니다.

Liel L
포스팅 1건
풍선 5개 중 1.0
2022년 9월 • 커플
The experience was horrible ,
*The bikes were in teribke condition
*Every 50 km by bike we had a technical issue
*24/7 services , but whats the point when they dont know to give solutions.
*if they coudnt repair your bike they would offer you to buy a ticket to vienna
*ruined our trip by giving us tickets to vienna station that ended our trip.
2022년 9월 18일 작성
이 리뷰는 트립어드바이저 LLC의 의견이 아닌 트립어드바이저 회원의 주관적인 의견입니다. 트립어드바이저에서는 리뷰를 확인합니다.

Sunseeker
포스팅 1건
풍선 5개 중 1.0
2022년 5월
We hired bikes at a cost of nearly £300 but had to cancel our holiday prior to departure owing to a serious illness in the family. We contacted the company numerous times explaining our situation within good time only for them to totally ignore our emails. We had hoped for a refund or at least a credit note to use on another occasion but have been totally blanked by the company. I find this shameful and disgusting behaviour as well as disappointing that leaves a bitter taste in the mouth. Avoid at all costs.
2022년 5월 31일 작성
이 리뷰는 트립어드바이저 LLC의 의견이 아닌 트립어드바이저 회원의 주관적인 의견입니다. 트립어드바이저에서는 리뷰를 확인합니다.

lucebiancafede
Borgosesia, 이탈리아포스팅 21건
풍선 5개 중 5.0
2020년 8월 • 가족
Il ragazzo che gestisce è davvero molto disponibile e gentile. Molto ben rifornito e organizzato. Consigliato
2020년 8월 5일 작성
이 리뷰는 트립어드바이저 LLC의 의견이 아닌 트립어드바이저 회원의 주관적인 의견입니다. 트립어드바이저에서는 리뷰를 확인합니다.

Jan R
암스테르담, 네덜란드포스팅 1,535건
풍선 5개 중 5.0
2018년 5월 • 커플
Helaas arriveerden bij op een late zaterdagnamiddag met van onze nieuwe e-bikes met een geklapte achterband in Passau. Het bedrijf was nog open en de zeer vriendelijke medewerker heeft ons geholpen met het vervangen van de binnenband ondanks dat het bijna sluitingstijd was. Helaas was het een niet eenvoudig klus en duurder het wat langer dan voorzien.Maar dankzij de inzet van deze deskubndige en zeer vriendelijke medewerker konden wij de volgende dag onze fietsreis langs de Donau voortzetten. Kortom een zeer grote pluim voor dit zeer klantvriendelijke bedrijf.
2019년 2월 6일 작성
이 리뷰는 트립어드바이저 LLC의 의견이 아닌 트립어드바이저 회원의 주관적인 의견입니다. 트립어드바이저에서는 리뷰를 확인합니다.

Mike
뉴포트 비치, 캘리포니아포스팅 1,124건
풍선 5개 중 5.0
2018년 11월 • 커플
There is a wonderful bike path that goes along the river. Rent a bike or go as part of an organized group. The bikes are high quality and the owners are friendly.
2018년 11월 1일 작성
이 리뷰는 트립어드바이저 LLC의 의견이 아닌 트립어드바이저 회원의 주관적인 의견입니다. 트립어드바이저에서는 리뷰를 확인합니다.

Hobbit2013
파사우, 독일포스팅 114건
풍선 5개 중 5.0
2018년 8월 • 친구
They will never get any prize - and for sure, in their daily business routine and overload, they may not do everything perfect. But they are the offering best service quality, keeping a friendly profile even when their customers are making everything possible to stress them and bring them to the angry side of the human behaviour.

The Bikeambulanz team is reliable and knows that in their business you cannot plan everything - or actually you can plan only very few things like having a good team of good people who know their business and also - very importantly - know that humans as customers are sometimes impatient, impolite, imperfect, and they do everything possible to make someone lose their temper.

We went there one Sunday morning with no reservation - there were before us a group of bikers, after us some others equipped with lower patience levels and we all receive superb service with a smile.

Special thanks to Julian! And congratulations to all team members at all levels!

There are good reasons for you to be proud of running a good business. In the service sector, one usually finds more 'evil-run' businesses - all results of greed, oversights and misunderstandings. The people in the Bikeambulanz are a shiny exception!
2018년 8월 13일 작성
이 리뷰는 트립어드바이저 LLC의 의견이 아닌 트립어드바이저 회원의 주관적인 의견입니다. 트립어드바이저에서는 리뷰를 확인합니다.

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