Avani Windhoek Hotel Casino
Avani Windhoek Hotel Casino
3.5

3.5
풍선 5개 중 3.5리뷰 73건
훌륭함
18
매우 좋음
26
보통
18
형편 없음
7
최악
4

stuartwlh
애버딘, UK포스팅 3건
풍선 5개 중 5.0
2023년 11월 • 비지니스
Fantastic rooftop cocktails , great service from Shanice and Shahid,he made really good cocktails. The hostess was so welcoming,making sure everything was okay.
2023년 11월 15일 작성
이 리뷰는 트립어드바이저 LLC의 의견이 아닌 트립어드바이저 회원의 주관적인 의견입니다. 트립어드바이저에서는 리뷰를 확인합니다.

Mobile65966661333
포스팅 2건
풍선 5개 중 5.0
2023년 4월 • 비지니스
Good day,

Timo was providing the best service in my room. I really appreciate his excellent service.
2023년 4월 27일 작성
이 리뷰는 트립어드바이저 LLC의 의견이 아닌 트립어드바이저 회원의 주관적인 의견입니다. 트립어드바이저에서는 리뷰를 확인합니다.

adgilcan
United Kingdom포스팅 32건
풍선 5개 중 4.0
2023년 1월
A fine hotel in the centre of Windhoek but beware the chaotic administrative staff. I booked an extra night after my initial booking and had problems with the hotel from that point on. Firstly, the luxury car transfer from the airport didn't arrive (despite me checking before leaving home) and I was asked to share a standard Toyota saloon car with others. I was still billed for the limousine. Despite being asked to merge the two bookings, I still had to get my key revalidated for my second night as the two bookings were still separate and they hadn't checked me in for the second night. At least they didn't ask me to change rooms! On check out they, initially, only charged me for one night but when I queried it they then increased it to more than the total two nights payable. In the end, with a taxi waiting, I let it go and they gained an extra $200 NAD for reasons which are still unclear to me.

Having said all that, the hotel is centrally located near a shopping mall, the rooms are a good size and to a very good business class standard. The rooftop bar/restaurant is probably the best in town with good food and excellent views of the city and surrounding hills.

Would I stay there again? Certainly but I would be very much on my guard against the, seemingly, incompetent back office staff who don't do what they say they already have. I spoke to the hotel Duty Manager the night before checkout but whether she took any action not I don't know. What I do know is that they tried to charge me for a service I didn't receive (City Cabs is a 3rd party provider but operating under their umbrella and charged to the hotel account) and bumped up the agreed bill for no fathomable reason. They also won't let you charge any food or beverage to your room unless you have left a healthy deposit at reception but they don't tell you this until you try to sign to the room.

All in all a good hotel but with some fundamental administrative flaws and staff training issues they need to address.
2023년 2월 23일 작성
이 리뷰는 트립어드바이저 LLC의 의견이 아닌 트립어드바이저 회원의 주관적인 의견입니다. 트립어드바이저에서는 리뷰를 확인합니다.

Leilani B
포스팅 1건
풍선 5개 중 4.0
2022년 11월 • 커플
The service at the pantry is top notch. Only 2 minutes and already 3 people wanted to serve us. FRA even surprised us with what we ordered as it was presented above our expectations. Friendly customer service is well entrenched in how they operate
2022년 11월 30일 작성
이 리뷰는 트립어드바이저 LLC의 의견이 아닌 트립어드바이저 회원의 주관적인 의견입니다. 트립어드바이저에서는 리뷰를 확인합니다.

DUMI MKOKSTAD
포스팅 2건
풍선 5개 중 5.0
2022년 9월 • 비지니스
Thank you so much to the staff (Shanice) and the hotel supervisor they have been incredibly professional since my arrival.

A special thanks to Shanice the waitress who has been really helpful making sure myself and the band are well taken care of with prompt response and delivery of food. Also giving out great advice in line with how the hotel functions.

I want to recommend and suggest this amazing hotel to anyone who’l looking for the best Hotel in Windhoek….. you’ve got to try Avani. Thank me later 👌
2022년 9월 4일 작성
이 리뷰는 트립어드바이저 LLC의 의견이 아닌 트립어드바이저 회원의 주관적인 의견입니다. 트립어드바이저에서는 리뷰를 확인합니다.

Wilka Absalom
포스팅 1건
풍선 5개 중 5.0
2022년 8월 • 비지니스
The service is incredible. The rooftop has the best sunrise and sunset view. There’s no better hotel
2022년 8월 10일 작성
이 리뷰는 트립어드바이저 LLC의 의견이 아닌 트립어드바이저 회원의 주관적인 의견입니다. 트립어드바이저에서는 리뷰를 확인합니다.

Carmen
벨빌, 남아프리카포스팅 7건
풍선 5개 중 3.0
2022년 7월
The hotel has all the amenities you may need - gym, restaurants, casino, pool and is central to business areas and shops.
The friendly service from most of the staff was appreciated and excellent support from Cheneviev when called upon.
The hotels attention to detail needs a bit of a work on, like checking if the safes are in working order, responding to calls for assistance, housekeeping not leaving or replacing the necessary items like shower caps, dietary requirement request were not always available as requested and to improve the ease of group booking on check out as it was on check in.
2022년 7월 25일 작성
이 리뷰는 트립어드바이저 LLC의 의견이 아닌 트립어드바이저 회원의 주관적인 의견입니다. 트립어드바이저에서는 리뷰를 확인합니다.

Dana M
포스팅 1건
풍선 5개 중 4.0
2022년 7월 • 비지니스
I would like to commend your reception services. Cheneviev Beukes and Ndenaove Mujazu we’re very kind and pleasant. They helped me in a very patient and pleasant way. So thank you for an amazing service experience. Dana from Israel- Please show them this so they know how amazing they are ♥️
2022년 7월 13일 작성
이 리뷰는 트립어드바이저 LLC의 의견이 아닌 트립어드바이저 회원의 주관적인 의견입니다. 트립어드바이저에서는 리뷰를 확인합니다.

Florida Goliath
포스팅 2건
풍선 5개 중 5.0
2022년 6월
Most helpful, friendly & excellent human beings I have come across that assisted with whatever requests we had and nothing was to big or small.....assistance with a smile!!! Now that you don't get in Namibian climate of customer service!!!

Kudos to you All!!
2022년 6월 3일 작성
이 리뷰는 트립어드바이저 LLC의 의견이 아닌 트립어드바이저 회원의 주관적인 의견입니다. 트립어드바이저에서는 리뷰를 확인합니다.

chalans
La Motte Servolex, 프랑스포스팅 343건
풍선 5개 중 5.0
2021년 9월
Hotel au coeur de la ville ,service parfait ,très bon petit déjeuner ,chambre impeccable et très grande ,restaurant panoramique au 15 étage
2021년 9월 26일 작성
이 리뷰는 트립어드바이저 LLC의 의견이 아닌 트립어드바이저 회원의 주관적인 의견입니다. 트립어드바이저에서는 리뷰를 확인합니다.

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