Dear Miss Kim Jungsook, Thank you so much for visiting Mandarin Ginger Spa to spend part of your holiday with us. We are delighted to enjoy the 4-hour Party Recovery package and appreciate your feedback regarding our service. I have shared your feedback to my staff, and we will continue to improve our services in all areas to give our customers the best possible experience. Thank you once again and we hope to have the opportunity to serve you again in the future. Best Regards, Lek Rerkpattanapipat

Dear Khun Narae, Thank you for visiting us twice and taking the time to give us a wonderful review on TripAdvisor. We are delighted to learn that you enjoyed Thai massage during your first visit and came back again for aromatherapy massage :) We hope to have the opportunity to welcome you at our spa again the next time you are in Bangkok. Best Regards, Lek Rerkpattanapipat

Dear Ms.Lee, Thank you very much for your feedback and bringing this issue to our attention. I really appreciate it and would like to sincerely apologize that we failed to meet your expectations. I had an investigation with my staff to find out what happened. Finishing session early is not acceptable, and in this case even though it was human error, it was clearly our fault. The responsible staff has been disciplined, and our operational standard and policy has been reemphasized to all of our staff to ensure this will not happen again. Once again, thank you for providing your valuable feedback so that we can continue to improve our services and management system. We hope that the next time you are in town, you would be willing to give us the chance to turn your experience around. Please feel free to email me directly at paiboon@mandaringingerspa.com if you have more information to share or comment. We hope to see you again in the future and wish you the very best. Best Regards, Lek Rerkpattanapipat