Hi, Lets start by saing i have no shame. A friend of mine is going to this hotel in a couple of months for work, and i wish to know if the hotel is ok in having one aditional person in her room. As i understand there are some hotels that charge extra when having this kind of situation, i just want to clarify if that's the case and whats the fee, and since the hotel offers breakfast and has facilities like gym or pool that are included for the person that check in there, i wish to know if i can use those kind of "privileges".

It’s a nice place, great location However I was not happy about their arrangement, as we arrived the hotel at 15:15 (hotel Check in time was 15:00) however we were told that our room was not ready..will need another 20mins .. okey... that’s fine.... The front desk told us to bring kids to the play room located on the 5Floor, and we’ll call us as soon as the room will be ready Everything apart from the delay of check in seems fine so far.... So we left the front desk, and before we head to the play room we decided to have a drink at the lobby cafe, my husband bring the kids to the play house after they finished the drink before me, just when I want to pay for the drinks, I asked as we will be staying in the hotel for the following two nights, will there be any in house guest discount? They said yes 10%off but they will need my room number, I said I haven’t got my room number as the front desk told me there’s a delay, however the lady got confused, she said if I am not checked in I cannnot have in-house guess discount, I said but it’s you guys( the hotel) have not got the room ready, not because i haven’t done my check in and I have waited for over 20mins front desk did not call ~ just when I try to clearify the situation, Amy (if I remember her name correctly) she the assistant manager at the lobby cafe, she soon understood my situation and spoke to the Duty manager and also told me sport about the delay, the drinks should be on the house ! Just when I thought ok finally the hotel is compensate me a little, my husband bring the kids back down from the play room and he said he was told they are not allowed in as they haven’t got a room number....and the kids need to have their socks on to enter(but front desk took our luggage’s at check in we don’t have it with us at the time) Well that really pixxed me off, we are basically not been taking care off, so I said to the duty manager(DM) I was not happy about the situation, I am not able to use any of the in house facility and discount but the delay was caused by hotel not us the guest, the most unbelievable thing DM said to me was “ no they will let you in even you don’t have a room number, and socks? You can purchase them there too” Hello duty manager, it’s not about if you can buy the socks there or not is about the carelessness you and the front desk show tithe guest, the front desk lady should informed us if we have our socks in our baggage and if we’d like to take it out because the play room is required , and I don’t believe you can enter free hotel facility without a room number, so that means anyone from anywhere can play free in the play house? and plus the fact is my husband and kids just got rejected so that’s why there are down at the lobby again! Anyways, finally that really get me out of my temper and I request to spoke to the front office manager Lawrence, all I want to point out was the lack of customer care! 1. Check in time was 15:00, guest arrived after that, if the room is not ready change a room for the guest! Or seriously you guys are five star hotel, not having a room ready on time I really think you should give guess a free upgrade 2. Okay, if you choose to let your guess wait for over half hour, then at less a free drink voucher should be offered 3. If you really that don’t want to give any things costly to compensation your guest, and thinking to send them to the play room, then please at less inform your guest the requirements to entering the play house, if they need to have their socks taken out from their luggage, and please do internally inform play room that those guest with kids will go to play room but due to check in delay caused by hotel side, let them enter without providing a room number that’s fine! But anyways thanks to Lawrence and Amy the way you two handle the situation is much more like a pro! However, just around five we finally entering our room....the house keeping Are still there to do the last inspection.... that makes me feel the room was ever ready..... till we are there..... anyways Lawrence was very kids to send my husband a birthday cake as I told him if the less they could is to send a cake or something for my husband as this trip was for his birthday, he send a box of chocolates with a card, that really helps to relax the situation in my family as well, as I was raising my voice when I spoke to the duty manager and I can feel my husband and kids were super tense at the time... After all the room smells like it’s a smoking room, but I cannot be bothe to speak to the front desk again~ really had enough!

It’s a nice place, great location However I was not happy about their arrangement, as we arrived the hotel at 15:15 (hotel Check in time was 15:00) however we were told that our room was not ready..will need another 20mins .. okey... that’s fine.... The front desk told us to bring kids to the play room located on the 5Floor, and we’ll call us as soon as the room will be ready Everything apart from the delay of check in seems fine so far.... So we left the front desk, and before we head to the play room we decided to have a drink at the lobby cafe, my husband bring the kids to the play house after they finished the drink before me, just when I want to pay for the drinks, I asked as we will be staying in the hotel for the following two nights, will there be any in house guest discount? They said yes 10%off but they will need my room number, I said I haven’t got my room number as the front desk told me there’s a delay, however the lady got confused, she said if I am not checked in I cannnot have in-house guess discount, I said but it’s you guys( the hotel) have not got the room ready, not because i haven’t done my check in and I have waited for over 20mins front desk did not call ~ just when I try to clearify the situation, Amy (if I remember her name correctly) she the assistant manager at the lobby cafe, she soon understood my situation and spoke to the Duty manager and also told me sport about the delay, the drinks should be on the house ! Just when I thought ok finally the hotel is compensate me a little, my husband bring the kids back down from the play room and he said he was told they are not allowed in as they haven’t got a room number....and the kids need to have their socks on to enter(but front desk took our luggage’s at check in we don’t have it with us at the time) Well that really pixxed me off, we are basically not been taking care off, so I said to the duty manager(DM) I was not happy about the situation, I am not able to use any of the in house facility and discount but the delay was caused by hotel not us the guest, the most unbelievable thing DM said to me was “ no they will let you in even you don’t have a room number, and socks? You can purchase them there too” Hello duty manager, it’s not about if you can buy the socks there or not is about the carelessness you and the front desk show tithe guest, the front desk lady should informed us if we have our socks in our baggage and if we’d like to take it out because the play room is required , and I don’t believe you can enter free hotel facility without a room number, so that means anyone from anywhere can play free in the play house? and plus the fact is my husband and kids just got rejected so that’s why there are down at the lobby again! Anyways, finally that really get me out of my temper and I request to spoke to the front office manager Lawrence, all I want to point out was the lack of customer care! 1. Check in time was 15:00, guest arrived after that, if the room is not ready change a room for the guest! Or seriously you guys are five star hotel, not having a room ready on time I really think you should give guess a free upgrade 2. Okay, if you choose to let your guess wait for over half hour, then at less a free drink voucher should be offered 3. If you really that cheap axx don’t want to give any things costly to compensation your guest, and thinking to send them to the play room, then please at less inform your guest the requirements to entering the play house, if they need to have their socks taken out from their luggage, and please do internally inform play room that those guest with kids will go to play room but due to check in delay caused by hotel side, let them enter without providing a room number that’s fine! But anyways thanks to Lawrence and Amy the way you two handle the situation is much more like a pro! However, just around five we finally entering our room....the house keeping Are still there to do the last inspection.... that makes me feel the room was ever ready..... till we are there..... anyways Lawrence was very kids to send my husband a birthday cake as I told him if the less they could is to send a cake or something for my husband as this trip was for his birthday, he send a box of chocolates with a card, that really helps to relax the situation in my family as well, as I was raising my voice when I spoke to the duty manager and I can feel my husband and kids were super tense at the time... After all the room were ok and kids like it so apart from the delay and the stupidity of the way DM responed to us!

Does the hotel provide laundry service? What’s the fee?

請問如何由飯店去到桃園機場呢？謝謝