I'd like to reserve a hotel for two adults, and would like to know if there are two single-sized rooms and smoking rooms

what is hotel's email address?

I recently stayed at the Shinjuku Washington Hotel during a trip to Japan with my family. Our reservation was from December 31 to January 3, 2015. I am writing to address the issue of the poor customer service and outright rudeness displayed by your hotel staff during my stay. First, I understand that the New Year is a busy season for hotels, but the time required to check in was extremely long. During the check in, the concierge working at the front desk was extremely rude to me. I felt like I was ignored and deemed unimportant because my native tongue was not English or Japanese. My second problem had to do with access to our room. Although our reservation at your establishment was from December 31 until January 3, and we paid for this amount of time, we did not stay at the hotel for the entire time period. We traveled to another Japanese city, while leaving our luggage at the hotel. Upon returning, we believed we could go directly back to our room, because we had reserved it for the entire time period. However, the woman working informed us that we could not enter because it was before the official check-in time. Only after complaining very forcefully did we gain access to our room. This was an entirely frustrating situation in which the customer service displayed by your worker was appalling. Finally, we could not get a limousine ticket to the airport because they were fully booked, which is why we needed to call a large taxi for our many bags. We were unable to do so by ourselves because of our lack of Japanese skills, so we politely requested that the concierge call one for us. He flat-out refused and informed us that it was not his job – we should get out of the hotel and ask a taxi driver ourselves. To me, this was quite poor etiquette from a hotel employee. Is it not a concierge’s job to assist the hotel guests? Overall, my stay at your establishment was an entirely negative one which, quite frankly, ruined my trip and my impression of customer service in Japan as a whole. I felt like the underlying factor here was my nationality – it seemed that I was being mistreated and disrespected because I am a Korean, and my native tongue is not English or Japanese. I hope that you will address this issue with your employees and improve your customer service in the future. I can assure you that I will not be recommending your hotel any time soon. In fact, I would appreciate an apology and compensation for the poor treatment I received.

Hello, we are staying at your hotel beginning and end of our Japan trip. Can you keep our baggage for four days in between when we are traveling to Osaka and Kyoto?

Hi Is the coin operated laundry service still operating