Bonjour, il est possible de réserver sans carte de crédit sous certaines conditions et disponibilités. Vous pouvez appeler directement à la réception de l’hôtel pour vérifier votre admissibilité à la réservation au 1-800-266-4614. Merci
We are sorry for the inconvenience caused by a computer error, which is something that can happen in any Hotel establishment. The room in question was programmed as if a client was staying in the room for a 2nd night, with a do not disturb sign on the door, so it was looked over by our cleaning staff, but in our computer it indicated that the room was available to rent.
The receptionist that was on duty the night in question is in training, and she was replacing a staff member on sick leave, so she was unfamiliar with what to do in an emergency situation.
She attempted to reach the manager and was waiting for a call back. He called back 15 minutes later to tell our staff member to offer them one of our luxury suites for the same price.
Unfortunately the clients where not patient enough to wait the managers’ call back and decided to leave.
We are a professional establishment and we would have been able to satisfy the client 100%, as specified in most of our previous comments.