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토레 아술
Hotel Torre Azul & Spa - Adults Only

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이 리뷰는 영문에서 기계 번역되었습니다. 기계 번역을 보시겠습니까?
가 3일을 아내와 함께 들을 수 있어서 좋았어요 그냥 해. 것을 한 번에 많은 손님들이 리조트는 18 - 30 스타일 들. 마갈러프 같은 독일어 버전. 따라서 호텔은 젊은 사람들도 큰 일을 해. 이 의미는 좋았지만 아주 시끄러운 호텔 근처 였습니다. 수영장은 작고 특히 좋은 이 있다. 큰 다양한 아침 식사도 훌륭했습니다. 이 호텔은 봉사 의 목적에 유일하게 잠을 자고 아침 을 사용 했다. 직원들은 매우 친절하고 도움이 되었습니다.
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토레 아술의 Director Comercial reservas3의 답변
2017년 8월 4일 답변 완료
Dear James S, Thank you for your confidence in us and for your comments about our hotel. Thank you for your time in sharing your experience with our hotel with other TripAdvisor users. Your opinion is extremely important and it is for this reason my task to read your evaluation that you need an answer from us, thanking you eleven more in advance of your time and comments. We regret that we did not meet your expectations during your stay in the pool area. Our pool area is the rest area of ​​our guests, adequate to the capacity of our hotel. However, we take note of your suggestions and pass them on to management in this regard. I still believe that the location of our hotel is the calm and the quality to the clients, and we value the maximum that have reflected their opinion, that I hope to reach our followers and future clients since the care of our clients is a Primordial And We are always Open to any suggestions from our customers. Our hotel in Playa de Palma strives to offer its customers a real team and an open and close section in a pleasant environment like business pleasure and business travelers exclusive 4-star hotel for over 16 years being the Hotel Torre Azul & Spa One Of the most modern spa hotels in Playa de Palma, Mallorca. It is 350 meters from Palma Beach, on Arenal Beach. Our location is perfect as we are in the center of the city. That's why our customers enjoy peace and quality. In the case of what we are told about young and noisy, we are usually informed of the acts of customers, in the case of public disorder. Our hotel does not allow disruption of public order. It is obvious that after an incident of the kind that the reviews would be warned and taken by the hotel management. We try to provide the highest level of hospitality and it is a pleasure to know that our efforts to adapt to the needs of our customers have been productive. Caring for our customers is a primary objective and we are always open to any suggestions our customers may have. We also urge all customers who come to our reception team, who are more than willing to solve any inconvenience during your stay and so prevent them from leaving with questions that could be resolved. For us the tranquility and well-being of our customers is paramount. And so far we have complied with the alteration of the order in our hotel. Our duty is to attend to the complaints of each of our clients. I would have liked it during your stay to receive and comment on your discomfort at the hotel. However, thank you for your trust in us and for your comments about our hotel and staff. Thank you for having placed your trust in us to enjoy your holidays and we hope to be your first choice for your next visit to Mallorca. Best regards. Merci Rodriguez Commercial director
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우리는 이곳에서 4 월 중순 이틀 밤을 보냈습니다. 매우 저렴한 가격을 지불하지 않았다. 200 일 무료 스파 및 각 1 항목이 포함 되어 있었어요. 여기에 도착 했을 때는 저녁에 직원들이 친절하고 싹싹 하게 잘 맞아 주는 샴페인! 전체적으로 우리는 만족 한 객실 편안한 침대와 좋은 차가 작고 세련된 냉장고! 좋은 샤워기 및 평면 스크린 tv, 영어 채널은 하나 밖에 안 합니다! 에어컨은 방 온도 유지 도 좋습니다! 우리는 바다를 바라볼 수 있는 말이 지원하지만 아주 어려웠지만 발코니는 바다가
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토레 아술의 Director Comercial reservas3의 답변
2017년 8월 4일 답변 완료
Dear welshlucy1990, We thank you for your time in leaving us a comment regarding your recent stay at our Hotel Torre Azul & Spa **** Adults Only. We are happy that the attention given by our staff has been to your satisfaction as well as our facilities and location. Thank you for your confidence in us and for your overwhelming comments about our hotel and staff. It is a real pride for us, to open the page and see that there is a great commentary on us. It is a pleasure and a pride for our team to know that we have met your expectations by offering an excellent service and we thank you for your words to our staff and hotel management. We are glad that the attention given by our staff has been to your satisfaction as well as our facilities and location. I still believe that the location of our hotel gives tranquility and quality to the clients, and we value to the maximum that you have reflected your opinion, which I hope will reach our followers and future clients since taking care of our guests is a goal Primordial and we are always open to any suggestions our clients may have. Thank you for your confidence in us and for your overwhelming comments about our hotel and staff. We try to provide the highest level of hospitality and it is a pleasure to know that our efforts to adapt to the needs of our customers have been productive. Thank you for having placed your trust in us to enjoy your holidays and we hope to be your first choice for your next visit to Mallorca. Best regards. Merci Rodriguez Commercial director
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우리는 이곳에서 3일 밤을 지난 주에 침대와 아침 식사. 로비와 방은 사랑스러운 느낌이 드는 것을 주변의 4성급, 그러나 수영장과 야외 공간 과 다른 호텔이 아닌 해지 상태를 유지할 수 있습니다. 하지만 내 생각에 그 시끄러운 편 이 시기 때문 였다. 또한 주목할 가치가 (모든 리뷰가 있는 것이 본) 리조트 나타나는 것과 마갈러프 독일어 가 한 절대적으로 전체 그룹에 대한 youths party 여행. 문제는 되지 않지만 그냥 해변 휴식을 원하는 손님이 리조트는 정말 로맨틱한 여행! 걸어서 산책
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토레 아술의 Director Comercial reservas3의 답변
2017년 8월 4일 답변 완료
Dear lauren S, Thank you for your time in sharing your experience at our hotel with other TripAdvisor users. Your opinion is extremely important and it is for this reason my task to read your assessment that needs an answer on our part, thanking you once more in advance of your time and comments. We take this opportunity to tell you that we have read them carefully and that we consider that our customers' comments are the best tool to improve the quality of our service. Our hotel is located in Playa de Palma and seeks to offer its clients a modern equipment and an open and close treatment in a pleasant environment of which leisure and business clients alike enjoy, while the Hotel Torre Azul & Spa is one of The most modern hotels with spa in playa de Palma, Mallorca. Our Hotel is 4 stars exclusive for people over 16, built in 1968, updated in 1982, renovated in 2001 and in 2011, the last renovation being completed the same day before the opening of this season in March of this year 2017. We thank you for the positive comments about our facilities. In the case of what you tell us about young and noisy people, we would normally have been informed of such an act. The hotel does not allow the disturbance of public order. It is obvious that after an incident of the kind that comments we would be warned and taken by the hotel management. Our hotel has a reception, two lounges, bar, luggage storage, a buffet restaurant with show cooking, terrace with sun loungers and umbrellas in the pool area with a modern decoration where the relaxation of most of our guests is the Point of reference of our Hotel, where guests enjoy our bar and snack bar on the terrace, not forgetting another important reference as is our Spa. We always ask our clients for any incidents that arise, to approach us and give us the opportunity to solve some of their inconveniences, and I as Commercial Director have the doors of my office open to receive you before any complaint that occurs during your stay.  Please always contact me directly when you travel, where many of your concerns could be solved and avoid being left with an impression not as positive as we would wish. We invite you to contact us via email to comercial@hoteltorreazul.com if you visit us in the future. We try to provide the highest level of hospitality and it is a pleasure to know that our efforts to adapt to the needs of our customers have been productive. Thank you for having placed your trust in us to enjoy your holidays and we hope to be your first choice for your next visit to Mallorca. Best regards. Merci Rodriguez Commercial director
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친구와 저는 이곳에서 2박. 아니기 때문에 2박을 머무르는 그렇게 나쁘지 않았어요. 무례한 직원들이 있어 처음에 이해할 수 없는 것이기 때문에 스페인 을 내다. 한 여자 직원이 좋았어요. 그녀는 매우 친절했고 영어를 이해 하는 여러 변경다른 및그! 방들은 작지! 작고 답답한 사람이 하고 욕실도 두 개 다 할 수 없습니다! 샤워 부스는 더럽고 고장 나 다! 정보들이 바다 전망이라, 이 방은 있지만. 해준 작은 tv 에는 영어 채널이 없는 영어로 정보 안내. 생각하는 모든 것을 갖추고 있고. 음식은
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토레 아술의 Director Comercial reservas3의 답변
2017년 7월 24일 답변 완료
Dear schannonshan, Thank you for choosing our Torre Azul Hotel & Spa **** to enjoy your Majorca holiday. In regard to your comments, we take the opportunity to tell you that we have read them carefully and that we consider that the comments of our customers are the best tool to improve the quality of our service. However, we would like to inform you: We regret that you did not meet your expectations during your stay, so let me give you our most sincere reply to your comments about your stay. It will be necessary for you to know that if, from the beginning, you do not agree or do not feel comfortable in the hotel for some reason, you should convey what you are telling us, we believe that the Customer Service Department would be happy to hear from you. You have stayed two nights in an exclusive 4 star hotel for adults only over 16 years old, built in 1968, updated in 1982, renovated in 2001, 2011 and the last renovation was completed in March 2017, this year. At the moment of arrival each client is received at the reception by one of our receptionists, giving them the attention and the service that corresponds. In your case seeing the reservation you have booked a standard double room. If at the moment of entry to the room the customer does not like the room, the views or do not feel comfortable, we would have no problem in attending to your request, since we only had to go to our receptionists and give their valuation to Receive a change Our hotel has 133 rooms and has a total of 12 floors, with views of the swimming pool, standard views or sea views. We regret that your room did not exceed your total enjoyment but, as explained above, we would have liked to know your request for change, we would have liked to do so.   All rooms are provided with a customer information folder translated into 3 languages, ending a total of 10 pages of information in detail. We have satellite channels in several languages, 2 of them are English channels. The room cleaning service starts from 07:00 a.m. to 03:00 p.m. daily, leaving a waitress on duty from 12:00 to 21:00, which means that in case of need the client has at his disposal Service in the case of urgency, being advised at the reception to serve the client. By this I mean that the cleaning service is in continuous pass through the hotel facilities, common areas and non-common keeping as standard our service. Our restaurants usually receive many accolades as to the variety and quality of food and our standard rooms always meet the basic needs of our guests and more even our more renovated rooms always meet those demands of our customers. We believe that the opinion of our customers is the best tool to improve the quality of our service. Our duty is to attend to the complaints of each of our clients. I would have liked during their stay to receive them and to comment on their discomfort at the hotel. Nonetheless I thank you for your confidence in us and for your comments about our hotel and staff. We try to provide the highest level of hospitality and our effort to adapt to the needs of our customers have been productive. Our hotel in Playa de Palma seeks to offer its clients modern equipment and an open and close treatment in a pleasant atmosphere of which both business and leisure clients enjoy, while Torre Azul Hotel & Spa is one of the hotels Most modern hotels with spa in Playa de Palma, Mallorca. For you we have not been able to satisfy your expectations by offering an excellent service and we thank you for your words which will be sent to our staff and hotel management. Thank you for placing your trust in us to enjoy your vacation. Receive a warm greeting from Mallorca. Best regards. Merci Rodriguez Commercial director
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토아 줄 호텔은 정말로 형편없 었습니다. 난폭 한 수영장 주변. 담배 피는 사람들과 할 수 있는 수영장. 주장에 있는 수영장은 일광욕 의자. 문을 두드리는 밤 이다. 수영장에서 한 것이 되어. 아무도 수영장에 감독. 수영장 일광욕 의자를 던져. 사람들이 휴식을 취하고 반사되는 모습을 볼 수 있습니다. 많은 타월 해요), 하지만 침대에 침대 하나? 음식은 좋았습니다. 아름다운 스파와 마사지. 리셉션 직원들은 손님들. 지배인은 사랑스러웠고 최선을 다해서 mcghie. 다시 없을 것이다
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토레 아술의 Director Comercial reservas3의 답변
2017년 7월 15일 답변 완료
Dear guest, Thank you for choosing our Torre Azul Hotel & Spa **** to enjoy your Majorca holiday. In regard to your comments, we take the opportunity to tell you that we have read them carefully and that we consider that the comments of our customers are the best tool to improve the quality of our service. However, we would like to inform you: We regret that you did not meet your expectations during your stay, let me give you our most sincere response to your comment about the the noise you tell us: We recognize adn confime that during the first days of your stay we had the arrival of 3 groups of clients between the ages of 30 and 40, (The stay of these groups was 3 nights: arrival on Friday and departure on Monday) who were drinking from the pool very early. I have to emphasize that this situation is not normal nor habitual in our hotel. (At 09:35h) Immediately afterwards as commercial director of the Hotel Torre Azul I was alerted by one of our clients who came to my office immediately and told me about it. Taking care of our guests is a primary objective and we are always open to any suggestions our clients may have. We also urge all clients to approach our reception team, who are more than willing to solve any inconvenience during the stay and thus prevent them from leaving with doubts that could be resolved. These groups of clients were courteously warned of the noise and inconvenience they had caused, and were kindly asked to enjoy our hotel but without causing inconvenience to other customers.  The groups understood the communication perfectly by the hotel and met our standards.  In fact we confirm the peace of mind that was appreciated after the statement to all. No scandals or drunken people are allowed inside the Hotel. Likewise I personally explained to you both in my office when you went to talk with me. I was very aware of your stay daily until the last day, worrying about your well being and rest in our hotel. I thank you for your trust in me.  We believe that the opinion of our customers is the best tool to improve the quality of our service. Our duty is to attend to the complaints of each of our clients and I thanked them and I commented on their discomfort at the hotel. Nevertheless I thank you for your confidence in us and for your comments about our hotel and staff. We try to provide the highest level of hospitality and our effort to adapt to the needs of our customers have been productive. For you we have not been able to satisfy your expectations by offering an excellent service and we thank you for your words which will be sent to our staff and hotel management. Thank you for placing your trust in us to enjoy your vacation. Receive a warm greeting from Mallorca. Best regards. Merci Rodriguez Commercial director
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이전
앨범 카테고리
모든 사진여행자 사진객실 및 스위트식사수영장 및 해변가족 및 놀이 공간
트립어드바이저에서만 제공되는 전문가 사진토레 아술
The Standard Room Sea View at the Torre Azul
트립어드바이저에서만 제공되는 전문가 사진토레 아술
The Standard Room Pool View at the Torre Azul
트립어드바이저에서만 제공되는 전문가 사진토레 아술
The Standard Room Pool View at the Torre Azul
운영자 제공 사진토레 아술
Hotel Torre Azul & Spa - Adults Only
운영자 제공 사진토레 아술
이전다음
12345634
volevo sapere se disponevate del bidet in camera e il minifrigo grazie
Hello, good question... March on Mallorca can be anything weatherwise, we've seen cold and hot, rain and sun. Also the restaurant/bar/club offering will be quite limited. Probably the Arenal tourist office (or the one in Palma) will have the information you asked...
0표
이전다음
12345615
이전다음
11
가격대
US$52 - US$162 (스탠다드룸 평균 요금 기준)
다음의 이름으로도 알려져 있습니다
torre azul hotel el arenal
예전 이름:
FERGUS Style Torre Azul SPA
위치
스페인발리아릭 제도마조르카엘 아레날
객실 수
133
귀하의 트립어드바이저 리스팅이 맞습니까?
이 시설의 오너이거나 운영자입니까? 리뷰에 대한 답변 등록, 프로필 업데이트 등의 서비스를 누리려면 리스팅을 신청하십시오. 내 리스팅 신청하기