Good afternoon, we apologize for Your experience. We would like to know what exactly you didn’t like about the work of our staff, what the problem did You have during Your stay, for the further improvement of our services. Our checkout is standard, 11:00, as we are a small hotel with a limited number of rooms, we are not able sometimes to provide our guests with a late check out, relying on your understanding. If you require late check-out, book an extra day in advance. Thank you for your feedback, it helps us getting better. We hope for a more detailed description of the misunderstanding that has occurred with the hotel staff. Best regards.