Dear Jenni1004, Please kindly contact our reservation team at: hotelhanoi@lotte. net for your request; the late checkout is upon availability and our team will help you check with that. Thank you very much for your time and kind consideration! With best regards, Lucy Bui Assistant Marketing Manager Lotte Hotel Hanoi

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Dear jjin0514, As the guest from residence, you can have complimentary access to outdoor swimming pool and breakfast buffet. The evian SPA HANOI is also accessible but the treatments are not complimentary. In case you have any questions or comments, please contact the Residence directly at 024.3333.3340 or frontdesk_sr@lotte . net. With best regards, Lucy Bui Assistant Marketing Manager Lotte Hotel Hanoi

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Dear Ms. Angela K, In case you plan to take the bus from the airport to Lotte Hotel Hanoi, please take the bus number 90; it will stop by the hotel. If you have any questions or comments, please contact our Concierge team directly at: concierge_hanoi @lotte . net Thank you for your interest in Lotte Hotel Hanoi and we look forward to welcoming you soon! With best regards, Lucy Bui Public Relations Manager Lotte Hotel Hanoi

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체크카드 신가요? 전 신용카드로 했는데 기존 디파짓 취소되고 재결재 된 걸로 알고 있어요. 거의 1주일 안에 확인되던데요.

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Dear 예린 최, When you use the room in Club Floor, the breakfast will be available at Club Lounge (59th floor). Only if you bring your children (12 years old and under) then you're breakfast will be available at Grill 63 since Club floor doesn't provide access for small children. I hope that my answer is helpful for you. Please contact us directly at: 04.3333.1000 in case you have any further questions or comments. Thank you for your interest in Lotte Hotel Hanoi! With best regards, Lucy Bui Public Relations Manager Lotte Hotel Hanoi

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