Dear whom it may concern, I traveled to Cebu with my children for the past eight days to celebrate my 15th wedding anniversary. I stayed four days in Plantation Bay and four days in Shangri-La. This was my third trip to Cebu and my fifth trip to the Philippines. We waited a long time for the pick-up man at the airport on July 8, but we couldn't meet in front of the booth, and eventually met him with the help of an airport official. I asked him, "Weren't we supposed to meet in front of the booth?" But he said he had to send the gathered guests first, and he said he was very sorry for that. So we had to check in later than other guests. The plane carrying us arrived at the airport at 1 o'clock, but we checked in at the resort after 3:30, it was too late than I thought. And the next day I found that the only thing I could see inside the window was the white wall. I told Alexa, the resort's duty manager, about this and asked her to move the room because there were several empty rooms in the next room, but Alexa said very firmly that I had to pay for the cleaning fee, $50, and I said it was very unfair and doesn't make sense, and she insisted that I could move it only if I pay. Anyway, that was the cause of the late pick-up, and I was forced to move my room because I was told to pay $50 first. She promised to begin an investigation into the late pickup, and to provide me with adequate compensation by that day. But she didn't answer me that day, or the next day, or until I checked out. When I called her, her colleague, Donna, another duty manager, said Alexa was on vacation and that I had to pay $50 unconditionally because It was a resort policy, and they said they were sorry for the delay in the pick-up, but that's all, and there was no compensation for it. She said she had nothing more to say and said she would hang up. Alexa and Donna both said what they had to say and hung up. They turned my precious trip into a disaster. It was the worst experience of my life. They gave us a room with a view like a mental hospital (refer to the attached picture), and I had to pay $50 to move another room (I already booked a poolside room in Korea, not a white wall viewed room!!!!!) I want to ask you! Is this really how you treat customers? Is extorting money from customers like this a way to make money? Is it right to ruin a customer's trip with this duty manager's actions? Listen to these managers talk to customers on the phone. You'll have to listen to the call recordings duty manager's and improve the service so that you can see how stubborn and inflexible they are and how much they're ruining the frame of the resort. I hope many people know about this and don't suffer the same damage as me. Please see the below pictures. Jamie Haewon Jeong

Hi there, we are 4adults. Can we stay in One Bedroom Suite? Thank you

체육관(GYM)에서 운동복을 주나요? 아님 준비해가야 하나요?

Is there any place to be able to use a microwave oven near the lagoon side?

hi we will arrive sebu at 12:00 am , does hotel offer pick up service? if the hotel doesn't offer, can hotel call the taxi for us?