트립어드바이저에 지불하는 금액이 표시된 가격 순서에 미치는 영향입니다. 객실 유형은 다를 수 있습니다.
각 시설의 예약 프로모션 리스팅에는 트립어드바이저 파트너가 트립어드바이저에 결제한 보상이 반영됩니다. 표시된 가격은 여러 객실 유형에 해당하는 가격일 수 있습니다. 표시된 가격은 이용자가 검색한 시점에 트립어드바이저 파트너가 제공한 가장 저렴한 객실 유형에 해당하면서 예약 가능한 최저가입니다.
A new, clean hotel with staff who still have a lot to learn about hospitality. Room clean, bed exceptional, quality of sleep very good. Instead, modest service at best. They charge you 5 euros to bring a 3.5 euro coffee to your room. They have instant coffee in the room, something that should be banned in a Marriott hotel, and the tea, effectively the worst and cheapest in the country. I find it unacceptable to scrimp on a poor cup of tea, effectively undrinkable, when they have a quality tea for breakfast. And which, if you want to pay for it separately from breakfast, costs twice as much as a coffee, which I think is an aberration. Small details matter enormously. They ruin their brand on simple, cheap things. And I asked the reception to give me a packet of quality tea, and they told me to buy from the bar, which was closed anyway. That's pathetic! Also, if you want to make a reservation through reception, they told you a price, and they invoice you a different one. So, do not trust them on the phone.
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숙박 날짜: 2025년 1월여행 유형: 나 혼자 여행함
이 리뷰는 트립어드바이저 LLC의 의견이 아닌 트립어드바이저 회원의 주관적인 의견입니다. 트립어드바이저에서는 리뷰를 확인합니다.
Courtyard Cluj-napoca Downtown의 Guest Services / Front Office Maria Spatari의 답변
2025년 1월 10일 답변 완료
Dear Liliana, Thank you for taking the time to share your feedback. We sincerely appreciate your kind words about the cleanliness of our hotel, the quality of the room, and the exceptional comfort of the bed. However, we are truly sorry to hear that certain aspects of your stay did not meet your expectations. We understand that small details, such as the quality of tea and coffee, can make a significant impact on the overall guest experience. Since the opening we received only positive feedback about the tea from the room. Please, rest assured that your comments have been shared with our management team, and we will review our in-room beverage offerings and room service pricing to ensure they align with the quality and value our guests expect. We also regret any miscommunication you experienced with our reception team regarding tea availability and reservation pricing. This is not the standard of service we strive to provide, and we will be addressing these issues with our staff to prevent such situations in the future. Your feedback is invaluable in helping us identify areas for improvement, and we hope you will give us another chance to deliver the seamless and exceptional experience you deserve. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future. Kind regards, Spatari Maria Front Office Manager
I was greeted with coldness at the reception, but the surprise in the room was even moor colder. After several insistences, they changed the heat level a little. Breakfast had to be ordered the day before. A big shame for such a large investment, very good position, but I think the management is inexperienced. I don't understand how Courtyard accepts this situation . As an Elite Ambassador in Bonvoy, I don't recommend this hotel
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숙박 날짜: 2024년 12월여행 유형: 연인과 여행함
이 리뷰는 트립어드바이저 LLC의 의견이 아닌 트립어드바이저 회원의 주관적인 의견입니다. 트립어드바이저에서는 리뷰를 확인합니다.
Courtyard Cluj-napoca Downtown의 Guest Services / Front Office Maria Spatari의 답변
2024년 12월 26일 답변 완료
Dear Petre, Thank you for taking the time to share your feedback. We sincerely regret that your recent experience with us did not meet your expectations, and we truly value your insights as a loyal Bonvoy Elite Ambassador member. Regarding your concerns, we are sorry that the room temperature did not meet your preferences upon arrival. Please know that we strive to ensure our rooms are comfortable for our guests. For future stays, we would be more than happy to pre-adjust the room temperature to your desired setting if you let us know prior to your arrival. As a sustainable practice, heating in unoccupied rooms is minimized to conserve energy. Regarding breakfast, we understand your expectations and apologize for any inconvenience. During the low season, when many guests prefer time with their families during winter holidays, we aim to provide a personalized breakfast experience by offering A La Carte menu that allows guests to select their preferences without limitation. However, we appreciate your perspective and will review how we communicate this to ensure clarity and satisfaction. We are committed to improving based on your feedback and hope to have the opportunity to welcome you back and provide a stay that reflects the quality and service you expect from Courtyard by Marriott. Best regards, Spatari Maria Front Office Manager.
We had a fantastic stay at this hotel.the hotel only opened in february this year,the decor is modern & fresh & the rooms are roomy & well decorated.the bed & bedding are super comfortable & the rainfall shower is excellent. We ate upon arrive at the hotel bar & the food was very good,with the bar staff & servers very friendly. The hotel is in a great location,just minutes away from the old town square & transfer time from the airport is only 10-15minutes.
All in all we had a fantastic stay in the courtyard & would definately recommend Cluj as a city to visit,the restaurants & bars are great & the people are very friendly.its a bonus that it is also very cheap compared to other european cities.
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숙박 날짜: 2024년 11월여행 유형: 연인과 여행함
이 리뷰는 트립어드바이저 LLC의 의견이 아닌 트립어드바이저 회원의 주관적인 의견입니다. 트립어드바이저에서는 리뷰를 확인합니다.
I've stayed well over 1,000 nights in Marriott hotels over the last 20 years & my stay at the Cluj Courtyard was by far the worst experience I have had!
We arrived in the hotel pretty late at around 7pm, had a shower & went straight out for dinner, I set the air con to 18deg's before we left as the room was very hot when we arrived. To note there were no instructions on the air con, it was a case of 'trial & error' with the control panel
We arrived back at the room at around 10.30pm & the room temperature was showing 25.5deg's 🥵 so I rang to reception to ask what was wrong. I was told that a few adjustments had been made and the room temperature should start to drop so we went to bed. After a couple of hours at around midnight we had to get out of bed as the temperature was just too hot to sleep, it was still showing 25deg's! I was told that the air conditioning must be faulty and there was little that could be done. No fans were available. We did eventually get offered a room across the corridor which he told me would be cooler temperature so I said we would take it just to sleep in. When entering the room across the corridor it was 24deg's but had again been set to 18deg's but we were assured the temperature would drop quickly. We had a cold shower & got into bed although the new room was still very hot. We had a miserable nights sleep with the room being still 23deg's when we left in the morning (it had ran all night set at 18deg's) We had to go back to our original room to pack which was still at 25deg's. The outside temperature that night was 19deg's so both rooms, with the air con on full, were still considerably warmer than the outside temperature!
We only really used the hotel to shower & sleep but our experience was terrible & the actual hotel I believe is as good as brand new having only opened a few months ago. The most disappointing thing however is that I have had no communication from the hotel at all since we left. Yes sometimes things go wrong, very, very occasionally things go wrong twice but when as a hotel you know your customers have had an absolutely miserable nights sleep with a combination of multiple phone calls, moving rooms in the middle of the night & little if any actual sleep and you don't even have the decency to apologise makes a terrible stay absolutely shocking! As above, I have spent over 1,000 nights of my life in Marriot hotels and this stay was by far the worst from the one thing that as a hotel you have to get right ie affording your clients a great nights sleep!
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숙박 날짜: 2024년 7월
가격
객실
장소
청결도
서비스
침대의 퀄리티
여행 유형: 연인과 여행함
이 리뷰는 트립어드바이저 LLC의 의견이 아닌 트립어드바이저 회원의 주관적인 의견입니다. 트립어드바이저에서는 리뷰를 확인합니다.
Courtyard Cluj-napoca Downtown의 Guest Services / Front Office Maria Spatari의 답변
2024년 7월 26일 답변 완료
Dear Mr. Jackson, On behalf of the entire team and me personally, I would like to sincerely apologize for your unpleasant experience that you had at our property. Being a fresh new hotel on the market, we daily encounter things that we need to improve, and these are not always going as we plan, but we are dedicated to continuously improve our services and to satisfy our customer’s needs. You checked out very early in the morning and unfortunately none one from the management personnel was available at that hour to discuss and understand your problem. As per the Marriott standards we have the instructions for the AC on the TV at the column Hotel Services. We strive to provide the best possible experience for all our clients, and we regret that we fell short in your case. Your satisfaction is our priority, and we really hope to have the opportunity to provide a better experience for you in the future. Please accept our sincere apologies for any inconvenience you may have experienced also that we didn’t follow up earlier to you. Thank you for taking the time to share your thoughts with us. Sincerely, Maria Spatari, Front Office Manager
Wunderschönes, neues Hotel in Cluj. Die Mitarbeiter sind sehr professionell und halten die hohe Qualität von Marriott Courtyard ein. Die Klimaanlage im Zimmer funktioniert hervorragend. Das Frühstück ist Mega! Große Auswahl, alles frisch und tolle Auswahl. Die Bar im Hotel ist wunderschön, das Restaurant haben wir nicht getestet. Der Mitarbeiter im Empfang sind hilfsbereit, sehr professionell und immer freundlich. In wenigen Minuten kann man zu Fuß in die Innenstadt laufen und tolle Restaurants, und das Nachtleben entdecken.
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숙박 날짜: 2024년 7월여행 유형: 연인과 여행함
이 리뷰는 트립어드바이저 LLC의 의견이 아닌 트립어드바이저 회원의 주관적인 의견입니다. 트립어드바이저에서는 리뷰를 확인합니다.
