Dear psuongh,

Thank you very much for your feedback on your recent stay in La Veranda Resort Phu Quoc - MGallery Collection.

We're delighted to hear your kind words on our lovely private beach, the genuine service of our well-trained team and our close location to all Phu Quoc points of interest.

I'm sorry that you didn't enjoy fully your experience with us, we do our utmost to create memorable experience for all of our guests.

Regarding the mosquito presence in our property, we are located on a tropical island their presence is inevitable. But would like to inform you that we do every week in our resort a misting of our garden to limit their growth. As well, we can set up upon demand mosquito coil and repulsive spray.

Regarding our price, we have similar prices to the other 5* hotels in the area. Most of our guests are full of praise for the quality of our different services and the great service of our team that we offer since our creation. We take a lot of pride in delivering a Memorable experience with little attentions throughout your stay, and we hope you can agree that this comes at a price. So as you didn't mention major issues, I will be delighted if you can send me where were your expectations to gro@laverandaresorts.com. As we always strive to improve the quality of our services.

We sincerely hope we will have another opportunity to welcome you back in the future when we will strive to make your stay more seamless and enjoyable.

Sincerely,

La Veranda Team

Dear 예은 엄,

Thank you very much for your feedback and for taking the time to post a review on TripAdvisor.

It was a pleasure to be your host and I am delighted to read that you were able to fully enjoy your holidays!

I am also thrilled to know that we could provide you with a perfect service. At La Veranda Resort, we strive to provide you with memorable moments throughout your stay and it is a great reward to know your satisfaction.

Our only direct neighbor doing any sort of building works is currently making a small one story open restaurant which will be finished quickly within a few weeks since the owner also has a small resort on the other area next of it. This work is located on the side of the resort, blocked by big walls and gardens which seclude it from the guest areas. We are also in regular contact with them to ensure minimum disturbance and assure that all of our guests have a relaxing and unforgettable stay with us. I am pleased to inform you that these works will be shortly coming to an end.

Once again thank you for sharing your satisfaction, it is a great reward for the whole team and we all look forward to being your host on your next visit to Phu Quoc Island.

Kind regards,

Jessica Imbert
Guest Relation Officer
MGallery by Sofitel - La Veranda Resort - Phu Quoc

소중한 Kim T,

나는 푸 쿠크에 최근 여행을하는 동안 및 여행 고문에 우리의 파라다이스 호텔에서 당신의 경험을 게시 할 시간을내어 물론 우리와 함께 상주 선택해 주셔서 감사로 시작하고 싶습니다. 그것은 당신이 우리의 재산에 조용히 휴식 할 수 있었다 읽고 큰 기쁨을 함께했다. 실제로 우리의 손님의 많은으로 인해 개인 정보 보호 및 우리의 이상적인 위치의 독점에 우리와 함께 머물하기로 결정. 우리는 우리의 손님이 찾고있는 고요함과 평온을 보장 메인 스트리트의 한바탕 소동에서 충분히 마을 주변에 쉽게 도달 택시뿐만 아니라 우리의 보완 자전거 중 하나로서 하루 동안 만 외딴 있습니다.
그것은 우리가 가까운 장래에 당신을 다시 환영을 기대하고 있습니다 것은 물론이다.

종류 감사합니다,

Annia Rodriguez
Guest Relations Officer
La Veranda Resort, Phu Quoc