Dear Madame,
thank you for writing your comment on TripAdvisor after your stay in our centrally located UNA Hotel Palace in Catania.

All our guests can experience by us a comfortable and pleasant experience and we have already taken a note about your preference for a bigger room than you booked classic one of 20.00 mq. On this matter, we would like kindly to inform you and the other readers that our upgrade formula” Seven heaven in your room” allows only with a little supplement to get a higher room category with additional benefits included, such as minibar and unlimited WiFi. Concerning the possibility to ask on request additional amenities, in fact, there is in the restroom a label " UNA4YOU" and you can choose from the list all those toiletries that you need. Your opinion gives us the possibility to monitor our services to get closer and closer to your expectations.

We look forward to welcoming you here again and also in the other design hotels of our group all over the magnificent Italy.

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Rita Monfrini

Guest Relation
UNA Hotel Palace

Dear Sir,

thank you for writing your comment on TripAdvisor and sharing with the other travellers your stay in our UNA hotel in catania

All our guests can experience by us a comfortable and pleasant experience, taking advantage of our city centre location and enjoying exclusive ambiances, such as our Etnea Roof with breathtaking view to the the highest active volcano in Europe, the Etna.

Staying in the UNA world, you can feel cared and valued, above all, experiencing the best Italian things, concerning hospitality, territory, food and culture.

We look forward to welcoming you here again and also in the other UNA Hotels all over Italy.


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Rita Monfrini
UNA Hotels & Resorts (Catania)