위치는 우선 매우 좋았어요. 특히 호안끼엠호수와 맥주거리가 가까워서 좋네요.
또 직원들 서비스도 훌룡해요. 호텔 매니저들이 방이 어땟는지 마음에 들었는지 계속 물어봐주고 불편한게 없었는지도 지속적으로 물어봐줘서 신경 써주는 느낌을 받았어요.
그리고 식사도 맛있었어요. 특히 식당이 11층이라 뷰가 마음에 들었어요.
짐 보관도 가능하고 특히 사파가는 버스 정류장이 가까워서 사파 가신다면 이 호텔 추천할게요.
짧아서 아쉬웠던 것 같아요. 다음에 하노이 오면 이 호텔을 다시 이용할 것 같네요.
Dear X3987BZ,
Thank you for taking the time to post such a radiant review. I am delighted to hear that you have found the service from our dedicated staff very much to your satisfaction. Our Aurora Premium Hotel & Spa team always works hard to ensure that our guests’ expectations are exceeded, whether it is further the service or a delicious meal ‘, and it is rewarding to hear when we achieve this aim.
Once again, we thank you for your hearty support and look forward to having the opportunity to have you back again very soon.
Best regards,
Enzo Nguyen
General Manager.
5박숙박했는데 편안하게 잘 머물렀어요~
직원분들 다 친절하시고,침구깨끗하고 좋아요
호안끼엠호수 도보 5분거리라서 위치 아주 좋은데도 안시끄럽고 만족스럽네여.
Dear Wanderer822465,
It was a pleasure having you staying with us. We appreciate your kind words about your stay. I am absolutely thrilled that you left with such fond memories and still felt enough fervor to express your thoughts on TripAdvisor. It is brilliant to read that you particularly enjoyed the hotel location and service. My team works remarkably hard to deliver a genuinely warm and friendly service so it really means a lot to us to have you mention that we perfectly achieve this. I very much hope to have the opportunity to welcome you back to Aurora Premium hotel & spa in the near future.
Warmest regards,
Enzo Nguyen
General Manager.
침대가 푹신하고 잘 잤어요!
직원들이 너무 친절합니다. 특히 Moon 직원이 많은 도움을 주었어요. 또 방문 할게요!
Dear Adventure68041372311,
Thank you for your wonderful review! We are thrilled to hear that your stay at Aurora Premium Hotel & Spa was nothing short of fantastic and that it was your favorite hotel during your tour of Vietnam.
Our team takes great pride in providing exceptional service, and we're delighted that our staff – Ms. Moon went above and beyond to make your stay enjoyable. We strive to create a welcoming and helpful atmosphere, and it's gratifying to know that we succeeded in exceeding your expectations.
We are looking forward to seeing you in our hotel soon.
Best regards,
Enzo Nguyen
General Manager.
직원들이 친절하고 조식이 맛있습니다 호엠끼엔 주변 변화가에 있지만 조용한 호텔입니ㄷ다 여행하기 좋은곳에 위치해 있어요
Dear Camper56660879221,
What a wonderful review to read, thank you so much for your effusive comments, and I am so pleased that you very much enjoyed the hotel and the service from our team members. It means a lot to us to have this recognized and acknowledged. We very much look forward to welcoming you back in the near future for many more memories with us.
Best regards,
Enzo Nguyen
General Manager.
영어를 매우 잘하는 직원이 항상 상주해있습니다. 영어를 잘 못해도 소통의 의지가 많으셔서 좋았습니다!
항상 친절하게 대해주시고 살펴봐 주시는 부분이 좋습니다. 침구는 푹신하고 위생적인 측면에서 딱히 나무랄곳이 없었습니다. 위치가 좋아서 우선은 엄청나게 큰 기대없이 이 호텔을 선택하시면 크게 불만족하지 않으실것같아요~ 친절점수 100점입니다!
Dear Redpinee,
Thank you for taking the time to leave us such a lovely review, following from your stay at Aurora Premium hotel & spa.
We are very pleased to read that you had a memorable stay, and you found our hotel and staff very much to your satisfaction. We take exceptional pride in our small but noticeable touches, and so I am thrilled that these were well-received. It is with best wishes, and hopes, that we will have the chance to welcome you back again on a future visit to Hanoi.
Best regards,
Enzo Nguyen
General Manager
