Dear valued guest,

Thank you for your detailed and heartfelt review of your recent stay with us. We truly appreciate the time you have taken to share your experience, highlighting both the aspects that delighted you and those that could be improved.

It is wonderful to hear that our facility's cleanliness and comfort left a lasting impression on you. We are truly happy to see that our luxurious room features created the perfect environment for you and your family too.

We sincerely apologize for any inconvenience caused by the ongoing construction and the associated noise. We understand that this affected your overall experience, and we truly regret any discomfort you and your family faced. We are actively working to complete our facility to ensure that your next visit is as peaceful as it is enjoyable.

Your comments about the service are appreciated. We take your feedback seriously and are working diligently to refine and enhance our service offerings. We are glad that the bright faces and kindness of our staff made a positive impact on your stay. Their dedication to creating a warm and welcoming environment is something we're proud of.

It's heartwarming to hear that our surprises and gestures touched your heart. Celebrating your 10th wedding anniversary with you through our bath ritual experience was a true privilege, and we're thrilled that our efforts added to your joy.

Your mention of our butlers, especially Mr. Hoang, Ms. Kieu, and Ms. Quynh, resonates deeply with us. Providing attentive and personalized service is a cornerstone of our approach, and we're delighted that they left a lasting impression on you. Please, rest assured we will convey your kind words to them.

We are thrilled that the Kids Club, especially our team member Ms. Y, contributed to your child's enjoyment and relaxation. Creating a space where children can have fun and parents can rest is a priority for us, and we are glad your child had a positive experience.

Your anticipation for the completion of our facility warms our hearts. We are dedicated to refining and expanding our offerings to ensure a more complete and enjoyable stay for you in the future.

Thank you once again for your feedback and for allowing us to be a part of your family's journey. We are excited of welcoming you back soon and creating even more cherished memories together.

Warmest regards,

Elena Lopez de Silanes Gallo
Director of Guest Experience

Dear _D5617QH,

We greatly appreciate your valuable feedback and for sharing your observations about your recent stay at our newly opened resort. Your insights are crucial in helping us shape and enhance the guest experience.

While we are thrilled that you found our facility well-equipped and clean, we sincerely apologize for any inconvenience caused by the ongoing construction. We are diligently working on bringing our resort and Vega City to their full potential, and we assure you that the noise and any disruptions you experienced will be addressed as we progress.

Your comments about our staff and their training are duly noted. We understand the importance of providing consistent and seamless service, and we are fully committed to enhancing our internal training programs. Rest assured, we are dedicated to refining our team's skills and knowledge to ensure a more cohesive and enjoyable stay for our valued guests like you.

We share your optimism about the future. As we continue to invest in training and development, we are confident that the experience will significantly improve over time. Our completion timeline is expected to be much less than two years, and we are excited about the transformation that will take place.

Thank you for your understanding and for giving us the opportunity to address these areas for improvement. We hope you will consider returning to experience the positive changes firsthand and witness the culmination of our efforts.

Your sincerely,

Elena Lopez de Silanes Gallo
Director of Guest Experience

Dear Discover00926756668,

Thank you for gracing our new resort with your presence and for sharing your delightful experience with us. Your feedback is a ray of sunshine that warms our hearts and energizes our commitment to crafting unforgettable getaways.

We are thrilled that you found our resort's pristine ambiance and cleanliness to your liking. Our friendly staff takes immense pride in creating a welcoming atmosphere that makes every guest feel at home.

It is wonderful to hear that even though breakfast was not a traditional buffet set up, it still left you satisfied. We are excited to share that we have already implemented a semi-buffet display, and our culinary team is diligently working to unveil a full breakfast buffet experience in the near future. Your comfort is our priority, and we are glad our accommodations met your expectations.

The allure of a spacious and pristine pool, coupled with the comfort and cleanliness you experienced, truly set the stage for wonderful family moments.

We apologize for the unfinished beach maintenance project that prevented you from fully enjoying the shore. However, we are truly humbled that you found the other facets of our resort compelling enough to make your stay worthwhile.

The fact that your child is eager to return fills us with joy. We eagerly await the opportunity to welcome you back for more cherished family memories. Your next visit promises to be an even more enchanting chapter, complete with the beauty of a finished beach.

Thank you for your kind words and for choosing our resort for your family getaway.

Warmest regards,

Elena Lopez de Silanes Gallo
Director of Guest Experience