Dear Curiosity36341750972,
Thank you for choosing to stay at Grand Hyatt Hong Kong and also for sharing such a lovely review on TripAdvisor.
We are delighted that the caring and attentive service from our diligent team at Grand Club Lounge as well as our Korean colleague, Amy Roh has left such an indelible impression on you. Rest assured, we will definitely share your awesome endorsements with the team which is a great source of inspiration for all of us.
Furthermore, it is very gratifying to hear that you had a remarkable experience our Grand Club Lounge, which offers an exclusive experience with exquisite breakfast selections, light refreshments, all-day champagne, and evening cocktails, all while enjoying the breathtaking view of Victoria Harbour through our floor-to-ceiling windows.
Our large outdoor heated pool is also one of the guest’s favourite facilities which is often referred to as an urban oasis to relax from the hustle and bustle of the city, and we are glad to hear that this has also added to your overall excellent experience in the hotel.
We are very grateful to you for endorsing Grand Hyatt Hong Kong with a 5-bubbles rating and hope to hear from you soon of your next visit.
Best regards,
Richard Greaves
General Manager / Area Vice President
Grand Hyatt Hong Kong