Dear "Vicki O" of Wanneroo

Many thanks for your 3rd stay at the hotel recently. You are correct that one of the advantages with staying in a small hotel, as a guest you will always feel being attended more personally as the staff love to interact with the guests whenever possible.

However, I am sorry to learn that you did not enjoy this last stay as much as your previous 2 stays. Your feedback on the breakfast buffet and some evening singers was noted with many thanks. I have passed them on to the restaurant team for further improvement.

I wonder if you had mentioned your dislikes above to the hotel Operation Manager during your recent stay (a little lady in the restaurant during breakfast and dinner time overseeing the team works). She is always eager to sort things out for hotel patrons especially on food & drink quality. For example, regarding your preference for lime being served with your fresh papaya or papaya juice order, you can always ask your waiter for a sliced of lime (and he will be more than happy to provide with no extra charge).

Also in future, if you wish to have traditional dishes with stronger local flavours, please feel free to contact the lady manager. She will be more than happy to make a personal cooking session for you. Indeed, our local/authentic dishes are mildly spiced in order to adapt to the general tourists' liking as we learnt that western tourists are generally not so keen on strong spices (especially the first timers to Bali). Alternatively, if you want more selections on authentic traditional food, you can go to Kunyit Restaurant at Santika - 3 doors away from the hotel. This restaurant is specialized in traditional Balinese cuisine with attractive presentations.

I am relieved to learn that despite your dislikes above, you still enjoyed your recent stay at the hotel. Your favourable reviews on the staff being wonderful and friendly were noted with many thanks too. So were with your positive remarks on your room, aircon and the pool.

On behalf of the hotel team, I look forward to hosting you again on your next Bali holiday and hope to meet you in person.

Sincerely,

Paulus Wibowo
General Manager