Dear Seo_Jason,
Warmest greeting from Sapodilla Ubud,
Thank you for coming back home and thank you for your feedback, I appreciate that you have taken the time to share your experience.
As we constantly strive to improve, I appreciate your honest comments and we will definitely have an internal discussion with respective teams about the highlighted concerns to ensure similar shortfalls are not repeated
I do hope that there will be an opportunity to welcome you back in order to show you the true meaning of our hotel sevice.
Please do not hesitate to contact me directly as I would be delighted to assist you personally with any and all arrangements.
Best Regards
Yuli and Sapodilla Family
yulisapodilla@gmail.com
Whats App +6281237780352