여기호텔 베드버그있어요
호텔에서 어떤사후 조치도 없어요
우리돈으로 직접 약국에서 바르는 약 구매했어요
한국으로 돌아가 치료받을테니 벌레물림사고 유감을 표시하는 메일을 보내달라고 호텔에 요청함
(여행자보험에 청구하려면 필요할것 같아 요구)
호텔측에서 사과메일과 앞으로 다시 찾아주면 더 깨끗한 객실과 마사지 쿠폰을 함께 보내주겠다나고 약속함.
하지만 팩트는 메일은 오지도 않았고
메일을 보내달라는 나의 메일조차 열어보지도 않음
Dear Nomad2629288112
Thank you for choosing to stay with us recently. It was disheartening to hear the discomfort that you experienced. Regarding the bed bug issue, I have thoroughly investigated the team involved in that situation. According to them, the minute we were informed, all the sheets changed immediately as requested. Further more to eliminate the problem, we offered to get a doctor's examination and move room, but the offers were refused. Therefore, we do apologize for not being able to resolve the issue thoroughly while you were staying with us. We could not easily confirm it was caused of bed bug as another guest who stayed afterward in the same room did not experience the same. There must be a doctor statement issued mentioned that it was affected by bed bug. In some case it could be a reaction to medication, or may have some kind of autoimmune disorder, that might have develop some kind of reaction to it.
Once again, please accept my sincere apologies for your disappointment and genuinely wish this experience does not deter you from staying with us again, so that we can show you a truly flawless experience.
Kind regards,
Gusti Wira
Resort Manager
wira@komaneka.com
직원들 다들 너무 친절해요! 특히 Ode 님이 체크인부터 체크아웃까지 세심하게 잘 챙겨줘서 감사했습니다.
수영장 깊이도 꽤 깊어서 수영하기에 좋고, 조식도 맛있어요. 방도 넓고 위치도 좋았습니다.
Dear Valued Guest,
Thank you for leaving your generous reviews of your recent stay at Komaneka Rasa Sayang. We are absolutely thrilled to read that you had an enjoyable stay and so well taken care of! I genuinely appreciate of your complimentary words upon Ode and thank you for giving us the opportunity to contribute to a memorable moment. We are more than ever encouraged to continue our journey and to deliver personalized hospitality to our guests.
We all look forward to welcoming you back soon for another memorable stay with us.
Warmest regards,
Gusti Wira
Resort Manager
wira@komaneka.com
수영장 근처에 뱀이 자주 나와 직원들이 뱀 치우러 다님, 조용하고 깨끗함 주변에 원숭이 동물원이 있고 상점이 많아 걸어서 여행하기 좋음 재방문 의사 있음 19년 10월 방문
Dear Valued Customer,
I am thrilled to know that you thoroughly enjoyed your stay with us. I will share your kind words the entire Komaneka's team to motivating and encouraging them always maintain and even exceed on our current standards of products and services.
We look forward to welcoming you back in the nearest future vacation.
Warmest regards,
Gusti Wira and your Komaneka Family
위치 진짜 최고 좋고 방도 좋아요!
일찍 도착 해서 3층 방 달라고 요청했는데 햇ㅊ 잘들어오는 방 받아서 기분 최고였어요 수영장도 너무 예쁜데 물이 좀 차가워요
Dear hyemiju,
We are pleased to read your review following your stay at Komaneka at Rasa Sayang.
It is very satisfying to read your wonderful comments. We are so happy that you enjoyed a great room experience, great location.
We are eagerly awaiting to welcome you again in your home " Komaneka "
Sincerely,
Laksmi and Komaneka Family
가격 대비.최고의 가성비를.자랑하는 곳입니다.
직원들은 항상 친절하며 최고의 응대를 할 준비가 되어있던 리조트입니다.
친절한 응대뿐 아니라 여기서 간과하시면 안될것이 바로 스파입니다.
호텔 스파이지만 그리 비싸지 않은 가격대에 최고의 서비스를 누릴수 있습니다. 저희 커플은 여기서 2번이나 발리니스 마사지를 받았습니다.
다음에 발리를 와서 우붓에 올기회가 있다면 반드시 다시 오도록 하겠습니다.
Dear Sunshine08277437571,
Thank you for having taken the time to share the experience of your stay with us on tripadvisor.
All staff make every effort to maintain the high standards of timely and quality service delivery and we are delighted that we have been successful in achieving this during your stay with us.
Thank you for your appreciation on our warm, friendly hospitality and incomparable level of service in addition to our hotel overall facilities and location, spa. Our sincere thanks for your genuine recommendation.
It was indeed a great pleasure having you stayed with us and hope to welcome you back again soon at Komaneka at Rasa Sayang where possibilities are endless and we assure you of our very best services and attention at all times.
Sincerely,
Laksmi and Komaneka Family
