Dear Mr/Mrs _Z638KO,
`Thanks you for your recent visit and for having taken the time to provide us with the feedback.
We regret that we did not fully meet your expectation.
Your feedback is most evaluable to us and we will continue to strive in further improving standard of services to all our guests.
Thank you for your visit and we are looking forward to welcoming you back either here at HAIAN Riverfront Hotel.
Sincerely,
The Hotel Management