서비스팀 모두가 친절했지만 특히 Regent experience agent app을 이용한 서비스가 매우 신속하고 간편했다. 가장 스마트한 호텔서비스라고 생각되며, 간순히 편리한것을 떠나서 고객이 누릴수 있는 모든걸 호텔도 최대한 누릴수 있도록 도우려는 의지가 보였다. 사소한 것 하나하나 챙겨줬던 Regent 서비스팀 덕에 오랫동안 기억에 남을 여행이었고, 리젠트 자제의 서비스와는 별개이지만 푸꾸옥섬 전 지역의 상수도 수질의 문제는 개선이 좀 필요하다고 느껴짐.
Dear Dou,
Thank you for taking the time to share your positive experiences at Regent Phu Quoc. We are delighted to hear that you found our digital service assistance to be a highlight of your stay, providing convenient and efficient service. Our team is committed to ensuring that every detail is taken care of so that our guests can enjoy a memorable stay.
Regarding your comments about the water quality in Phu Quoc, we appreciate your feedback and understand your concerns. Please rest assured that our resort employs a sophisticated water filtration system and conducts regular quality checks with accredited laboratories to ensure the water meets safety standards. While we recognize that the general water quality perception might vary, especially for guests from regions with exceptionally high standards, we continuously strive to maintain and improve our facilities to ensure the utmost safety and comfort for all our guests.
Thank you again for your kind words and for choosing Regent Phu Quoc. We look forward to the opportunity to welcome you back soon.
Warm regards,
Sriram Kailasam
General Manager
리젠트푸꾸옥에서 최고의 호텔을 경험한 느낌. 특히 라운지는 모든 면에서 최고였음. DINH이 특히 최고의 서비스를 해줘서 너무 행복한 푸꾸옥의 기억을 갖게 되어 고마웠음.
Dear HYUKKYUNG,
Thank you for taking the time to share your positive feedback about your experience at Regent Phu Quoc. We are delighted to hear that you have created fantastic memories during your stay, especially with the Regent Club privilege. Your kind recognition of Mr. Dinh, our Regent Club Attendant, and his passionate hospitality is greatly appreciated. We will personally convey your words to Mr. Dinh, and it will serve as a wonderful motivation for him to continue delivering excellent service to our valued guests like yourself.
Once again, we appreciate your review, and we look forward to welcoming you back to our resort in the near future.
Warm Regards,
Sriram Kailasam
General Manager
이번 3월의 푸꾸옥 여행에서 가장 좋았던 점은 리젠트 푸꾸옥 호텔에서의 경험이였습니다. 이번이 리젠트 푸꾸옥의 4번째 방문인데 호텔 시설도 완벽했고 무엇보다 직원들의 친절함이 돋보였다. 만난 직원들 모두 친절했지만 특히 리젠트 클럽에서 HA, Lucas, LINH, DINH의 헌신적인 서비스에 깊은 인상을 받았다. 또한 방문할 때마다 신경 써준 MIN과 LINA 매니저님들께 감사드린다.
Dear mjjin,
Thank you for sharing your wonderful experience at Regent Phu Quoc with us. We are truly honored to have hosted you for the fourth time stay, and we are thrilled to hear that our resort continues to meet and exceed your expectations. It is our utmost priority to provide excellent guest service, and we sincerely appreciate your recognition of our dedicated colleagues.
Your praise for Mr. Jason, our Director of Rooms, and his colleagues, including Ms. Lina, Assistant Director of Rooms, Mr. Ha, Regent Club Manager, Mr. Lucas, Dedicated Regent Experience Agent, Ms. Linh, and Mr. Dinh, Regent Club Attendants, is highly valued. Your kind words will serve as motivation for them to consistently deliver the best service to our esteemed guests.
Once again, we extend our deepest gratitude for your loyalty to Regent Phu Quoc. We eagerly look forward to welcoming you back for your fifth visit in the near future. Rest assured, we will continue to strive for excellence to ensure that your next stay is even more remarkable.
Warm Regards,
Sriram Kailasam
General Manager
리젠트 투숙객은 아니지만 르푸탑 카페 이용할려고 왔습니다. CUONG이 만들어준 칵테일은 최고였어요👍👍 풍경도 맛도 굿이예요 잘 쉬다갑니다 다음에는 숙소를 이용해도 너무 좋을거 같네요😍😍
로비 직원부터 모두가 너무 친절하세요 짐도 맡아주시고 편히 쉬다 갑니다
바로 앞에 바다가 있어서 바다 보면서 먹는 칵테일 너무 맛잇네요 수영장도 너무 좋고 날씨도 너무 좋고 리젠트는 모든게 완벽합니다💕💕 친구랑 좋은 추억 만들고 갑니다 다음에 가족들이랑 또 방문 할게요😍😍
Dear Voyager68239828589,
Thank you for visiting Regent Phu Quoc, and we are thrilled to hear that you had a wonderful time at Fu Bar, our rooftop bar with a panoramic sea view. It's fantastic to know that you enjoyed the experience at our bar.
We appreciate your kind comments about Mr. Cuong, our talented bartender. Your recognition of his great cocktails is highly valued, and we will make sure to pass on your compliments to him. It will be a great motivation for him to continue delivering exceptional service and crafting amazing cocktails for our guests.
Once again, we thank you for your kind review, and we look forward to welcoming you back for your next visit and stay at Regent Phu Quoc in the near future.
Warm Regards,
Sriram Kailasam
General Manager
모든 직원분들이 다 너무 친절하시고 수영장에 사람도 별로 없어서 편하고 재밌게 물놀이 할 수 있었습니다.
선베드에서 qr코드로 음식을 주문 할 수 있어서 너무 편리합니다.
헬스장 뷰도 너무 좋아서 운동하는데 행복했습니다~
저녁에 보는 노을은 정말 최고입니다. 직원분께서도 노을은 꼭 보라고 추천해주시더라고요.
리조트가 전체적으로 조용하고 최고입니다. 다음에는 빌라에서도 머물어보고 싶네요.
Dear Explore46157274491,
Thank you for sharing your review of Regent Phu Quoc. We are delighted to hear that you had a seamless and memorable experience during your stay with us. We are glad to know that your time at our resort has left such a positive impression that you hope to come back. We agree that the sunsets from 'The Health Club' and throughout the resort are truly fantastic.
Rest assured, we remain committed to creating unforgettable memories for our guests, and we will continue to strive for excellence in our services.
Once again, we appreciate your kind words, and we eagerly look forward to welcoming you back to Regent Phu Quoc in the near future.
Warm Regards,
Sriram Kailasam
General Manager
